IT Support
MBK Marine Industries
Total des années d'expérience :4 years, 4 Mois
• Providing comprehensive technical support and maintenance to 100+ end-users across the organization, resolving hardware, software and network issues in a timely fashion.
• Troubleshot complex network and hardware issues, isolating the source of problems and implementing the most cost-efective solutions.
• Implementing and maintaining network security measures to protect against unauthorized access and cyber threats.
• Identifying and resolving technical issues related to CCTV cameras, access controllers, LANs, routers, peer-to-peer file sharing, remote desktop servers, TCP/IP networking, and more.
• Demonstrated expertise in overseeing day-to-day support for all IT systems, business systems, office systems, computer networks, and telephony systems within the hotel/resort setting.
• Proven ability to resolve 100+ hardware and software-related issues while identifying and recommending cost-effective technology solutions.
• Provided First - Line IT level support to users like Installing and configuring computer hardware, software, systems, networks, printers, and scanners.
• Resolve customer complaints and ensure health and safety regulations are followed. Conducted interviews, oversaw the hiring process and ran staff training for 30+ employees .
• Upgraded, installed, and configured a diverse range of application software and computer hardware to enhance overall system eficiency.
• Worked with vendors to evaluate and integrate new hardware and software solutions.
• Collaborated with 50+ end users to address and resolve their software and hardware concerns eficiently.
• Reviewed and maintained documentation for IT procedures, knowledge base articles, and user guides.
• Monitored and reported any issues afecting the performance of Data Center Servers promptly, implementing immediate corrective actions to uphold system reliability.
• Worked with vendors to evaluate and integrate new hardware and software solutions.