Mohamed Elrefaey

Operational Support:
1- Assist plant manager in achieving objectives of reducing cycle time, process defectives, product defects, cost, waste, customer complaints, rework, returns and recall rates and increase process consistency and safety.
2- Responsible for various aspects of operations, including logistics, production, inventory management, Maintenance and quality control.
3- Provide support in managing resources, optimizing processes, and resolving operational problems to ensure smooth workflow and achieve operational targets.
4- Drive operational excellence and enhancing productivity, Efficiency and Effectiveness.
5- Develop and implement operational strategies to achieve business goals. Ensure compliance with company policies, procedures, and regulations.
6- Prepare yearly plant budget, monitor expenses and ensure cost-effective production.
Team Supervision:
1- Supervise operational staff and coordinate their activities to ensure productivity and efficiency.
2- Provide leadership, guidance, and training to team members to foster a positive work environment and promote teamwork.
Process Improvement:
1- Identify opportunities for process optimization and efficiency improvements within operations.
2- Analyze workflows, systems, and procedures to streamline operations, reduce costs, and enhance productivity.
Inventory Management:
1- Oversee inventory levels and stock replenishment activities to maintain adequate stock levels while minimizing excess inventory.
2- Implement inventory control measures to prevent stockouts, overstocking, and shrinkage.
Quality Assurance:
1- Implement and enforce quality control measures to ensure that products or services meet quality standards and customer requirements.
2- Conduct regular inspections and audits to identify areas for improvement and address quality issues promptly.

Data Analysis and Reporting:
1- Collect and analyze operational data to track performance metrics, monitor key performance indicators (KPIs), and identify trends or areas for improvement.
2- Prepare reports and presentations to communicate findings and make recommendations for operational enhancements.
Budget Management: Monitor expenses and ensure cost-effective production.

• Assist production Manager in planning, coordinating, and executing daily operational activities.
• Oversees daily operations of the kitchen, bakery and pastry, ensuring efficiency, safety, and adherence to quality standards.
• Manage production workers, scheduling tasks, and ensuring compliance with regulations.
• Manage production schedules to meet targets.
• Coordinate with the Production Manager on planning and equipment maintenance.
• Train and support employees, monitor performance, and provide feedback.
• Ensure products meet quality standards through regular inspections.
• Implement corrective actions to address any quality issues.
• Maintain accurate records and prepare reports on production performance.
• Assist in budgeting and forecasting.
• Identify and implement process improvements and cost reductions.
• Collaborate with other departments for enhanced efficiency.

• Conducted daily inspections for all kitchen sections (Receiving, Store, Bakery, Pastry, butchery, cold and hot kitchen).
• Established, implemented, documented, and audited food safety management systems (HACCP and ISO 22000).
• Reported all quality observations to section heads and chefs to take a corrective action on areas where there were quality deviations.
• Received customer complaints, investigate root causes, and find corrective actions.
• Developed, maintained, and revised updates of all Quality and Food Safety documents (Policy, objectives, SOPs, Hazard Analysis, HACCP Plan, checklists, internal and external calibration, external lab analysis).
• Handled food safety external audits (ISO 22000 & Customer) and prepared corrective action reports.
• Trained kitchen staff (Personal hygiene, GMP, HACCP).
• Collaborated with Management on improving operating processes and reducing defects, wastes, and costs.
• Developed and supervised the implementation of quality control programs ISO 9001 and ensure quality problems are identified and resolved.
• Identified non-conforming products and initiated corrective actions to prevent future non-conformances.
• Monitored performance by gathering relevant data and producing statistical reports (SPC).

• Performed Internal auditing for all company departments (Store, Dairy Recombining, UHT, Pasteurization, Ice cream, Tetra Pak, Juice, Tomato paste, Purchasing and Sales).
• Participated in FSSC 22000 certification process (BVC), prerequisite program (PRP) and HACCP plan.
• Conducted HACCP team meeting, plans and improvement.
• Arranged for external audit with HACCP team (McDonald’s, Alshaya, Iranian MOH (SGS), American Army).
• Controlled all production processes through testing raw materials, in process and finished products.
• Ensured the accuracy of all testing performed in the laboratory by proficiency testing (LGC).
• Released raw materials and finished products according to GCC standard and release procedure.
• Performed more investigation and analysis for on hold material and take decision to release, rework or reject.
• Deep investigated to Complaints and on hold material to find root cause and corrective action.
• Improved customer value using 5S and Lean Manufacturing Principles.

• Applied quality control measures for soft drinks (Pepsi), Aquafina and juice production lines.
• Inspected product packaging, labeling, and palletizing and maintained logs for management to review.
• Monitored personal hygiene, cleaning, and sanitation (CIP & COP), pest control and waste management.
• Controlled Finished product through sampling plan, testing, and release procedure.
• Identified, labeled, and controlled nonconforming product during manufacturing processes.
• Produced reports regarding nonconformance of products or processes, daily production quality, root cause analyses, and quality trends.
• Verified competency of product testing by performing proficiency test from LGC.
• Collaborated with production supervisors to identify problems and help implement innovative solutions to expedite the production process.
• Assisted in handling monthly PepsiCo Audit and yearly AIB Audit.
• Ensured employees are following proper safety guidelines and materials are properly labeled in accordance with OSHA guidelines.