Digital Work Place Technician L2
ODDO BHF
Total years of experience :1 years, 10 Months
As a HelpDesk L2 professional, my tasks include:
1. Providing technical support: I handle escalated technical issues from end-users, troubleshooting and resolving complex problems efficiently and effectively.
2. Conducting in-depth diagnostics: I perform thorough analysis and investigation to identify the root cause of technical issues, utilizing my expertise to diagnose and resolve problems.
3. Implementing solutions: Once the problem is identified, I implement appropriate solutions, which may involve software updates, configuration changes, or hardware replacements.
4. Assisting with software and hardware installations: I am responsible for installing and configuring software applications, as well as setting up and troubleshooting hardware devices.
5. Managing user accounts: I handle user account management tasks, such as creating, modifying, and disabling user accounts, ensuring proper access and security.
6. Collaborating with other teams: I work closely with other IT teams, such as network administrators or system administrators, to resolve complex issues that require cross-functional expertise.
7. Documenting and tracking issues: I maintain accurate records of technical issues, solutions implemented, and user interactions, ensuring proper documentation for future reference and knowledge sharing.
8. Providing excellent customer service: Throughout my interactions with end-users, I prioritize delivering exceptional customer service, ensuring that users feel supported and their issues are resolved in a timely manner.
Overall, as a HelpDesk L2 professional, my role is to provide advanced technical support, troubleshoot complex issues, and ensure the smooth operation of IT systems for end-users.