Citizenship & Residency By Investment Advisor
ELEVAY
Total des années d'expérience :18 years, 7 Mois
* Handling HNI clients and providing them with full consultation regarding the citizenship and residency by investment
* Top consultant performance for last 6 months consecutives
* Created new marketing strategies to increase the company exposure on social media
* Hiring, and training any new recruits all over our offices globally
* Increased the sales revenues by 200% in 2019
* Recruiting, objectives setting, coaching, and performance monitoring of the sales representatives
* Developed and implemented a sales forecast system, that dynamically calculated future sales and constraints
* Increased corporate accounts base from 150 to 350 within 10 months
* Awarded top sales consultant for 6 consecutive months
* Increased dealership revenue by 25% over 12 months
* Achieved and exceeded allocated sales targets, extended warranty, service contracts, and trade-in.
* Handled bulk purchase deals, contracts, tenders formalities, Auto Finance, and banking facilities
* Delivered the highest levels of customer service, thereby creating customer loyalty and repeat sales
* Managed and led a team of 8 customer service representative
* Maintained a rate of 95% customer satisfaction
* Won various regional Call Center contests for exceeding set sales goals
* Provided performance reviews and developmental feedback on a monthly/quarterly/annual basis
* Provided each team member with constructive feedback to ensure they would exceed monthly goals
* Recognized as “ #1 Customer Service specialist ” in 2011. The ranking was based on customer satisfaction, sales targets, speed of resolution, and availability.
* Consistency maintained >90% customer service satisfaction via quality control
* Took ownership of client concerns, building relationship and accountability at the first point of contact through client-focused behaviors, ensuring, when necessary, that the escalation process is followed
* Proven capability to handle a large number of calls and work under pressure while delivering the best customer service experience
* Provided customers with the best solutions and offered advanced guidance and expertise on how MBNA's digital assets can help them to meet their financial needs now and in the future.
* Delivered outstanding service and/or sales support with moderately complex transactions related to financial products and services to provide complete and correct solutions the first time.
* Played a key role in addressing concerns and providing subject matter guidance to customers and be accountable for problem-solving and/or raising matters to the appropriate people.
* Worked towards achieving set goals while being an ambassador for innovation by offering legendary experiences and trusted advice.
* Gathered and analyzed data to identify and help solve complex problems.
* Worked effectively as a team, used and learned from each other's knowledge, and supported my co-workers to resolve customer issues.
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