Phone banking officer
contact center department ), RAK Bank
مجموع سنوات الخبرة :7 years, 6 أشهر
Handling customer calls related to all bank products (ex. credit card / loans / banking), while providing thorough product information in a friendly and efficient manner while maintaining courtesy and professionalism.
•Resolving Customer complaints or problems within a required time frame.
•Adhering to corporate customer satisfaction standards and service indicators.
•Maintaining up-to-date knowledge of product and service features and related procedures.
•Interfacing with other internal departments to resolve customer problems and requests as demand necessary.
•Ensuring compliance of calls’ resolutions with appropriate policies and procedures.
•Providing customer feedback to team leaders and the management team.
•Selling/Cross selling products and services as appropriate to customer needs.
•Handling mobile banking fraud cases and updating files/data, interfacing with concerned department.
•Assisting elite customer category, handling and providing high level of customer service.
•Best team performance and high quality service provided phone banking department in 2017.
•Ensuring superior customer service and enhance customer retention, reduce customer issues via ensuring satisfaction even within limitations, combined with articulate communication and convincing calls.
oresponsible for promoting tourism and devising tourist development initiatives/campaigns with the aim of genereting and increasing revenue .
omarketing, public relations and management it also involves lots of planing and preperations
otypical responsibilities of the job include : ( supervising staff, preparing tourist or visitor information, producing promotional materilas and displays, managing budgets, writing reports and buiness plans, making presentations, mentaining statical and financial records, undertakimg day to day center management and administration, market search )
faculity