technical support manager
Al-Ahly Computer Equipment
Total years of experience :17 years, 0 Months
- Provide support to Customers and Customer Engineers for all IBM Systems.
- The primary point of contact for escalations for abnormal and difficult situations.
- Ensure high customer satisfaction on all support related interactions by managing the team to the processes and standards outlined in company.
-Responsible for spare parts handling and spare parts ordering.
-Improving customer experience and achieving overall organizational goals and objectives.