Commercial and Business Assist Specialist
Microsoft
Total years of experience :5 years, 11 Months
Worked as Freelancer for Commercial Ambassador and As a Business Assist Specialist from WFH
Technical
• Worked as Tier 3 Technical Support covering Infra Server Management and Messaging and Collaboration Operations.
• Handling in Setting Up DC and Exchange Service Monitoring Setup on Whatsup Gold Monitoring Application.
• Handled On-Premises Exchange Server 2013 Security Update Patching Activity.
• Expertise in Troubleshooting Email Flow Issues.
• Expertise in handling Online Email Compliance Management Data's.
• PowerShell Scripting for Daily Checklist against Infra Servers.
• Expertise in handling Ex. Online Email Advanced Threat Protection.
• Expertise in Managing and Troubleshooting Skype for Business 2015
Enterprise Voice Handling Issues.
• Expertise in Handling MS Teams Online Enterprise Voice Operation.
• Narrow down of MS Teams Online Voice Related Issue via Power Bi
Call Quality Dashboard (CQD).
• Hands on experience in handling Teams/Skype Incoming/Outgoing
Direct Routing Voice Related PRI Line issue in Session Border Control
(SBC) / Survivable Branch Appliance (SBA).
• Migrated Users from Skype for Business 2015 On-Premises Users to
Skype for Business Online and further To MS Teams Online.
• Fixed AAD Connect End Users Directory Conflict Sync Issues.
• Expertise in handling Microsoft Office 365 Exchange Online and
Skype for Business Online and MS Teams Online Operation Support.
Operation Process
• Active listener in terms of customers’ requests handling.
• Handled customer concerns and escalated major issues to
vendor/service provider for RCA and Permanent Fix.
• Expert in Identifying issue, analyzing cause, and provided solutions
to all reported issues be it end user / server related issue.
• Explored and created new ways to resolve problems with processes,
technology, or team members to improve overall efficiency.
• Managed complaints with calm, clear communication and problem-
solving.
• Exceeded goals through effective prioritization and consistent work
ethic.
• Achieved service time and quality targets.
• Demonstrated consistent hard work and dedication to achieve results
and improve operations.
• Enhanced working relationships by participating in team-building
activities.
• Optimized team training and staff development.
• Published KB and Run Book in handling Day To Day Operation
Completed Higher Secondary School (CBSE) both 10th and 12th in Dubai, UAE
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