Account Manager
Service My car
Total years of experience :9 years, 2 Months
The trusted advisor for partners to rely on to provide best practice, business solutions and industry knowledge based on market research and data analytics to help our major & small accounts achieve their business/operations goals.
• Welcome and training the new members, of the sales Operations department and make sure they are fully understanding for our services, Sales Processes and guide them to the Lead Generation.
• Presented novel ideas for deployment and development of service contracts from ideation to completion from 0 to more than 20% of the company income.
• Concluding more than 500 service contracts within a year and a half, and none of them has been canceled through Customer-centric and transparency in dealing.
• Submit monthly KPI performance report to stakeholders and the major accounts based on data analysis and market research, using programs such as Excel and Python.
Business Relationship Management (B2B), Leveraged a customer-centric mindset at all times and responded to complex inquiries via e-mails and phone calls. Rendered expert-level services and support to customers for account-related problems and help desk requests.
• Proposed sound ideas of renting cars through application and gained maximum customers' and investors' trust in a company through integrity and exhibition of an ethical and emotional approach to selling.
• Managing and influencing internal and external stakeholders through proven facts and the ability to tell stories using an emotional approach.
• New Business Development partners' business performance and provide the Voice of the Seller as an input into product development and process improvement.
Highly motivated, planning meet the clients at the showroom, following up and close the deal. Determining the needs of the customer comes first and the value that will get when driving a Mercedes. It's not just a car it's a statement.
• Facilitated payment plans and current offers and explained to the customer in proportion to his needs.
• Direct Sales, The employee of the month best-selling cars with an amount of 310, 000 JD, approximately 160, 000, 0 AED, and more than 7, 400, 000AED within 11 months.
Highly motivated, planning meet the clients at the showroom, following up and close the deal. Determining the needs of the customer comes first and the value that will get when driving a Mercedes. It's not just a car it's a statement.
• Facilitated payment plans and current offers and explained to the customer in proportion to his needs.
• Direct Sales, The employee of the month best-selling cars with an amount of 310, 000 JD, approximately 160, 000, 0 AED, and more than 7, 400, 000AED within 11 months.
Completed end-to-end administrative tasks assigned by a customer service manager. Attended training sessions designed for entry of customer data on Mercedes-Benz system. Provided relevant information in response to customer inquiries.
- Acquired in-depth knowledge and understanding of customers' queries and requests.
- Enhanced knowledge of dealing with clients by attending various customer service meetings.
I Learned the fundamentals of Marketing and how to use the possibilities available in the best ways, which helped me in the beginning of my career.
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