Microsoft Dynamics 365 and Applications Support Specialist
SIMAH - Saudi Credit Bureau
Total des années d'expérience :5 years, 4 Mois
• Update and upgrade Microsoft Dynamics CRM to recent version.
• Upgrade plugins, SDKs, References and Proxy.
• Write and customize Java scripts to support business requirements.
• Develop plugins and custom workflows.
• Ticket management, troubleshooting and L2 / L3 and bugs analysis.
• Troubleshoot and resolve technical issues.
• Migrate application and database.
• Maintaining DR environment.
• Enhancing existing Organization performance
• Maintain code repository and source control.
• Creating, upgrading and troubleshooting existing applications and integrations.
• Identify and troubleshoot software and hardware incidents to the existing environments.
• Establish diagnosis and resolution action plan
• Delivering regular and customized training to teams within the business
• Preparing maintenance plans and upgrading schedules for the organization's systems
• Developing tools to automate daily operations.
• Developing tools to automate the environments health checks.
Microsoft Dynamics 365 CRM Consultant
Managing international AEOI taxation system.
• Responsible for reports transmitting (FATCA, CRS, CBC and etc.) regulatory reporting.
• Managing transmitting reports to AEOI services (“Automatic Exchange of Information”).
Microsoft Dynamics 365 CRM specialist.
• Ticket management, troubleshooting and L1 & L2 analysis.
• Identify and troubleshoot software and hardware incidents
• Establish diagnosis and resolution action plan
• Communicate resolution action plan to customer
• Address and escalate incidents to upper level support team
• Maintaining activity report after onsite intervention
• Advanced knowledge of operating systems, devices, applications and software
• Providing technical support to teams within the organization, and to external clients when required
• Assisting with systems integrations
• Maintaining and updating technical documents and procedures
• Identifying and resolving technical issues
• Delivering regular and customized training to teams within the business
• Preparing maintenance plans and upgrading schedules for the organization's systems
• Developing reports for teams across the business
Troubleshooting and solving issues with the database and applications used within the company (Google Domain, SQL Server), collecting information of more than 12 countries educational systems and universities, building the company’s database using SQL server 2014, hosting frequent meetings with team members and directors, presenting technical demonstrating to the directors and managed customers escalations.
Using SQL Server to store and organize data in the database and on Azure, creating queries to make leases
for new tenants and renew leases for old tenants and generate excel sheets requested by various departments
in the company, managing the backend of the updated company’s system.