مباشر أمير, Senior Call Center Manager

مباشر أمير

Senior Call Center Manager

REMOTE OUTSOURCING ZONE PVT LTD

البلد
باكستان - كراتشي
التعليم
بكالوريوس, Arts and Business
الخبرات
16 years, 2 أشهر

مشاركة سيرتي الذاتية

حظر المستخدم


الخبرة العملية

مجموع سنوات الخبرة :16 years, 2 أشهر

Senior Call Center Manager في REMOTE OUTSOURCING ZONE PVT LTD
  • باكستان - كراتشي
  • أشغل هذه الوظيفة منذ يوليو 2018

Duties: Recruiting, Training, assigning, coaching, counselling, and disciplining employees, Selecting team leaders from the agents, Handling the Floor,
Timeline their team will use to reach its end goal. Some of the ways team leaders ensure they reach their goals is by delegating tasks to their members, including themselves.

Call Center Executive في The Resource Group (TRG), Digital Global Services (DGS).
  • باكستان - كراتشي
  • أكتوبر 2017 إلى يونيو 2018

Campaigns worked for:
charter communications
spectrum communications
comcast xfinity cable communications
time warner charter communications
windstream communications
frontier communications
hughes network communications
cox communications
centurylink communications
bright house communications.

Floor Manager في Client Care Services (CCS)
  • باكستان - كراتشي
  • مارس 2016 إلى يوليو 2017

Duties: Recruiting, Training, assigning, coaching, counselling, and disciplining employees, Selecting team leaders from the agents, Handling the Floor,
Timeline their team will use to reach its end goal. Some of the ways team leaders ensure they reach their goals is by delegating tasks to their members, including themselves.

Manager, Negotiator, Verifier & Agent في Call Center Technology (CCT)
  • باكستان - كراتشي
  • فبراير 2009 إلى نوفمبر 2015

Conducting as an (CSR) - (TSR) Customer Services Representative and Tele Sales Representative and a Manager, Negotiator, Verifier & Agent.

Senior Customer Service Executive في The Resource Group (TRG)
  • باكستان - كراتشي
  • مايو 2007 إلى أغسطس 2008

USA Campaigns: My tell Communication, Union telecom.
USA, Charter Communication also as a Team Leader

الخلفية التعليمية

بكالوريوس, Arts and Business
  • في Government College for Boys Abbottabad
  • يونيو 1994

I consider myself to be a dedicated and dependable individual who possesses excellent verbal and written communication skills. I feel that a relationship with your company would be mutually beneficial, as my educational background, Over 13 years Call Center experience, and qualifications would make me a perfect fit for your Esteemed Organisation, I would like to thank you for your time and attention, and I hope to have the chance to discuss the opening with you in person.

Specialties & Skills

Motivational Interviewing
leadership quality
Client Loyalty
Teamwork
Communication Consultancy
BANKING
CONFIGURATION MANAGEMENT
CONTRACT MANAGEMENT
CONVERSION
CRYSTAL REPORTS
CUSTOMER RELATIONS
DATABASE ADMINISTRATION

اللغات

الانجليزية
متمرّس