Muhammad Khurram Ismail

• Lead and mentor a diverse team of IT professionals including system support, system administration, network administration, database administration, and information security.
• Develop and implement IT strategies aligned with the organizations objectives and long-term vision.
• Oversee the management and maintenance of all IT infrastructure including Oracle databases, APEX applications, Linux servers, routers, switches, firewalls, and data centers.
• Ensure the availability, reliability, and security of IT systems and networks through effective monitoring, maintenance, and optimization.
• Develop and enforce IT policies, procedures, and standards to ensure compliance with regulatory requirements and industry best practices.
• Monitor and analyze IT performance metrics, SLAs, and KPIs to identify areas for improvement and optimize operational efficiency.
• Direct the information security team in implementing robust security measures to safeguard the organizations data, systems, and networks.
• Evaluate emerging technologies and trends to identify opportunities for integration and innovation within the organization.
• Collaborate with external vendors, partners, and service providers to procure IT solutions, negotiate contracts, and manage vendor relationships effectively.
• Strong technical expertise in Oracle databases, APEX applications, Linux servers, network infrastructure, and information security
• Proficiency in ITIL practices, project management methodologies, and regulatory compliance standards.
• Excellent communication skills with the ability to articulate technical concepts to non-technical stakeholders.
• Strong leadership abilities with a track record of building and leading high-performing teams.
• Responsible for automate DevOps methodologies for seamless integration and deployments.
• Managing Office 365

• Collaborating with developers and operations teams to build, deploy, and maintain software applications on the Azure, GCP, and AWS platforms.
• Developing and maintaining continuous integration and deployment pipelines using tools like Azure DevOps, GCP Cloud Build, and AWS CodePipeline.
• Automating and optimizing infrastructure and configuration management using tools like Azure Resource Manager, GCP Deployment Manager, and AWS CloudFormation.
• Monitoring and analyzing system performance, identifying and troubleshooting issues, and implementing solutions to improve reliability and scalability on the Azure, GCP, and AWS platforms.
• Implementing and maintaining security measures and compliance protocols for applications and infrastructure on the Azure, GCP, and AWS platforms.
• Managing and supporting production environments on the Azure, GCP, and AWS platforms.
• Evaluating and adopting new technologies and tools to improve the efficiency and effectiveness of the development and operations process on the Azure, GCP, and AWS platforms.
• Collaborating with stakeholders to define and prioritize project goals and deliverables related to the Azure, GCP, and AWS platforms.
• Providing technical guidance and mentorship to team members working with Azure, GCP, and AWS.
• Backup, disaster recovery, endpoint protection, system upgrades, planning and implementation.
• Maintain internal infrastructure requirements including servers, firewalls, security updates, VPN, back-up jobs and monitoring systems.

• Design solutions for client over the cloud (AWS, Azure, GCP).
• Design migration solution of monolith application to microservices (Azure CI, AWS ECS).
• Maintain maintenance contract of Client (Azure, AWS).
• Design dashboard for Client (Azure Dashboard, AWS CloudWatch).
• Manage CI/CD pipelines through Azure DevOps and AWS Codepipeline.
• Design and Manage Virtualization and Containerization.
• Manage Reverse Proxy, Webservers, Cache Servers, In-Memory Cache, Database Servers.
• Manage CDN.
• Manage C-Panels and DNS Management of Clients accounts.
• Provide L2 supports to Development Team.
• Design High-Available solutions for service delivery.
• Budget Controlling.
• Design and Implementation of solutions in Hybrid Model (Cloud & On-Prem.).
• Plan and Migrate all In-House software to Cloud (Azure).
• Design and Implement System for SQA.
• Lead IT-Team in migration from Paid solution to OpenSource.

• Design High-Available solutions for service delivery.
• Design security policies to maintain protect your organization from security breaches.
• Implementation of solutions in Hybrid Model (Cloud & On-Prem.).
• Maintain 24x7 operations and responds to any service outages.
• Manage domain registration with DNS management.
• Manage Next-Gen firewalls.
• Manage Intranet/Extranet connectivity.
• Manage GSuite Workspace.
• Provide L2 supports to L1 support team.
• Provide required training to the technical team and maintain knowledge-base for them.
• Periodically audit for IT Equipment and Network Security.
• Research and provide recommendations for new or enhanced systems, services and technologies.
• Interacted with vendors to manage licensing/maintenance agreements and resolve hardware/software issues.

• Provide L1 supports related to Systems and Network including WLAN.
• Manage Windows Server.
• Manage TMG.
• Manage Open Source HelpDesk Management System.
• Provide L1 Supports to ERP Users.
• Coordinate vendor for deployment of cabling structure.
• Manage requirements list with respect of company needs.
• Manage proxy servers.
• Manage backup scheduling daily, weekly and monthly.
• Troubleshoot hardware and software of organization.

• Provide L1 supports related to Systems and Network.
• Troubleshoot hardware and software of organization.
• Manage backup scheduling daily, weekly and monthly.
• Manage internet delivery to users who connected to wires/wireless.
• Manage servers Windows/Linux.
• Manage firewall for LAN/WLAN.
• Manage Inventory sheet of all IT-Asset.
• Installation and Configurations of windows and linux.

• Provide L1/L2 supports related to Systems and Network.
• Provide trainings to teachers.
• Compose and manage documents.
• Manage windows server including (ADDS, DHCP, DNS, Fileserver, Webserver).
• Manage Firewall including (web filtering, bandwidth throttling).
• Troubleshoot hardware and software of organization.
• Purchasing IT assets as per company needs.