Sales Coordinator
6 Pence Telecom Co. LLC
Total des années d'expérience :9 years, 10 Mois
du Home services Project.
•Prerequisites for new activations *& processing applications for Du home services
•Complaint management by identifying major issues to avoid delays in activations
•Handling after sales support with the team & escalation to relevant teams for resolutions
•Reporting, daily/weekly/monthly to head office and internal management
•Preparation of billing collection reports for postpaid project / reporting
Etisalat Elife / MNP project.
•Checking documentations for each applications / processing applications sales reports for home services for Etisalat (Elife / Bit-stream)
•Ensuring about the required complete documentation and verification as per the TRA
•Inform clients of unforeseen delays or problems and continue to follow-ups & Escalations
•Sales tracker for MNP Etisalat, Daily and monthly sales tracker reports preparation and comparison reports
du home services - Sales Executive
•Promote sales by assisting customers with new offers & suggestions
•Processing applications as per customers required packages
•Developing & maintaining successful business relationship with all prospects
•Working with marketing team to produce sales and achieving the assigned targets
Coordinating and managing sales target on monthly working with the team closely to achieve quarterly sale targets
•Planning effective strategies to complete the targets and achieve best results in competitions
•Managing Staff Roster and monitor performance arranging motivational activities
•Expedited customer orders, including keeping them informed of delays or early fulfillment
•Remedied faults, and familiarized people quickly and effectively with additional functions which they may find useful
Arranging Weekly Team Meetings to discuss action plans and challenges
•Assigning different duties & daily tasks to the front desk staff
•Providing training to the team over new products, value added services
•Handling irate In - house customers and taking immediate actions to resolve complaints
Worked as a facilitator to improve customer services and In-House Sale & phone calls
•Up selling of Prepaid & Postpaid Subscription Blocking & Restoring of Prepaid Subscriptions issuing Duplicate MSISDN, Providing customers with product and service information & Immediate escalations
•Forwarding customers complaints using the CRM (SIEBEL) and other relevant systems
Part II Intermediate