Customer Support & Live Ops Manager
Sharwa
Total years of experience :4 years, 4 Months
- Job responsibilities:
- Monitor, anticipate and manage the live operation to ensure a great user experience.
- Lead the communication with the fleet for ongoing orders.
- Understand risks and change plans when necessary by improving processes.
- Set dynamic KPIs to track the success and achieve the objectives.
- Ensure that customers have positive interactions with the company at every touchpoint.
- In addition to:
- Coordinating all aspects of the company's shipping operations and transport needs.
- Job responsibilities:
- Oversee day-to-day operation, offer advice, or authorize special adjustments if needed.
- Scheduling agents to ensure adequate coverage.
- Lead, coach, mentor, and motivate people.
- Manage performance and drive results.
- Listen to team members' feedback and resolve any issues or conflicts.
-Monitor the Queue whenever Supervisors are unavailable.
- Job responsibilities:
- Subsurface data management and database building.
- Data transcription, reformatting, and QC.
-Cumulative GPA: Excellent.
-Graduated with Honors in Seismic Interpretation, Interpretation of Potential Field Data, Advanced Well Logging and Correlation, Well Site Geology and Mud Logging, Sedimentary Basin Analysis, Petroleum Geology, Petroleum Chemistry and Refinery Processes, Mining Geophysics, Geology of Egypt and Geoscience Writing Techniques. -Cumulative GPA: Very Good. The overall Graduation Project grade: Excellent. -Contributed to all summer training and field trips. -Attended Egypt's Petroleum International Conference (EPIC), 2015.