Head of Financial Inclusion and Public Awareness Manager - Audi Bank
Audi Bank
Total years of experience :16 years, 3 Months
On Job Training ...
* Testing a new system (FCUBE) that will be adapt in Iraq Branch - Opening Accounts Function (
all Types of Accounts )
Signatures Function ( issuing, amending, adding and deletions ) - KYC Function ( issuing, amending ) LCS
Function ( issuing, amendments, cancelations, settlements )
* Helping the Lebanese senior team on writing the User Manual for the said System
* Helping the senior team on writing the Opening Accounts (individuals & Corporate) Procedures
DUTIES:
* Understanding customer needs and Responding to complaints
* Handling operational details Explaining policies and procedures Resolving conflicts
* Responsible for performing intermediate duties and support related to branch operational activities and
Financial services; Processes all new account transactions
* Assisting customers in their selection of various accounts and financial services
* Promoting business for the Bank by maintaining good customer relations
* Prepare AML reports for Corporate Clients
* Consultancy services provided to bank's customer's related issuing Letters of Credit and Letters of
Guarantee
* Good knowledge of UCP 600, UCC 522 and URDG 758
* Manage day-to-day operations in Trade Operations Strong knowledge in Trade Finance
* Prepare LCS, LGs different applications depend on client instruction and maintain all approval steps,
In addition to, vouchers related
* Prepare reports for CBI
* Training new staff
Meeting Customers Understanding customer needs Responding to complaints
* Handling operational details Explaining policies and procedures Resolving conflicts
* Create and support client retention strategies for existing customer base and for new customers.
* Strengthened working relationships with clients, utilizing excellent communication techniques
* Strive for success and growth Ensure proper (BSA) with minimum deviation for proper account opening
* Maintain in-depth knowledge of the customer's business perform
* Due Diligence, KYC AML and formalities. Opening accounts for (Local, Foreign, and International )
Companies
* Opening Personal accounts and staff accounts
* Opening and maintain Margin Accounts for LGs and LCS Proper account management avoiding
Overdrawn/unpaid trade products and assure minimum balance requirement.
* Prepare Applications for customer's requests, and ensure customer transactions are completed in time
Preparing Call Reports and Basic Information Reports.
* Prepare all vouchers regarding debiting any Charges, Margins and FX
* Preparing Outward / Inward Transfers applications
* BACK UP to Relationship Manager, User to RTGS, ACH system
Prepare LCS Applications Issuing swifts using GMG system, and following it till settling
* Implement all operations relating to issuing LCS till the settling
* Prepare all vouchers regarding debiting any Charges or Margins Offer facilities write proposals to obtain
approvals from the mangers,
* Prepare all vouchers regarding Crediting accounts, Outward/inward Transfers and FX
* Create and support client retention strategies for existing customer base and for new customers.
Strengthened working relationships with clients
on GMG System, which is used for printing and releasing Letter of Credits, or any MSGs relating
to VCs, L/Gs and Transfer MSGs.
Working on HUB System, which is used for (Opening, Checking, Closing accounts, Printing Statements
and managing customer accounts).
Preparing Proposals for Companies to setup Limits
Preparing Call reports and BIRs
Working on PHOENIX system which is used for (Amending, Checking, Opening, Closing accounts,
Printing Statements and Searching for Clients Info) .
Working on Sigcap which is used for Accounts Signature creation and Verification
Working on Mosaic System which is used for managing client accounts
Working on Bank Mate System for managing clients' accounts
Working on Issuing Debit / Credit cards System
Working on all types of On-Line services Enrollment / amendments / cancelation System
Medium Degree