CUSTOMER SERVICE
مجموع سنوات الخبرة :7 years, 1 أشهر
Liaise between customer and management to ensure smooth service.
•Control and manage business operation to meet customers expectation and company goals
•Ensure compliance with company standards and procedures.
•Manage tasks to ensure services are done within allotted timelines
•Maintain strong relationship with customers through communication
•Providing strategic plan for improvements
•Identify problems in operations process and solve them in a quickly and timely manner.
•follow standard operating procedures for efficient business operations.
•maintain clear and accurate document for reference purpose.
•To handle and resolve complaints using computer and electronic system and to attend to escalated calls.
•Provide world class customer service by paying undivided attention to every little detail and updating the customer database
•are done within allotted timelines.
Greet the customer with a welcoming smile.
•Maintaining and managing exceptional relationship with the clientele and colleagues.
•Be helpful to all our clients and directing those to appropriate locations.
•Booking clients for their treatment.
•Answering all incoming phone call and replying to emails.
•Notifying my supervisor in the case where there’s a client to see him.
•Ensure customer satisfaction.
courses: KENYA CERTIFICATE OF SECONDARY EDUCATION (KCSE) “O LEVEL”