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Nidha Kouser, Service Desk Analyst

Nidha Kouser

Service Desk Analyst·Nokia

India

Bachelor's degree, B.E in computer science

Work experience

Total years of experience: 4 years, 10 months

Service Desk Analyst

August 2021 - Present

Nokia

Bengaluru, India

August 2021 - Present

I am currently working in NOKIA company as an Service desk Engineer and ALARM Monitoring Engineer for VODACOM project (South Africa)

My Responsibility is to handle the customer queries related to Network of service provider and resolve it remotely by troubleshooting it or either tasking it for the technician to visit onsite and resolve the issue,

Company industry:
IT Services
Job role:
Engineering

Education

Malnad college of engineering

June 2017

June 2017

Bachelor's degree, B.E in computer science

India

Skills

Customer Care
Expert
Customer Care
Expert
Communications
Expert
Communications
Expert
Network Troubleshooting
Expert
Network Troubleshooting
Expert
Alarm Management
Expert
Alarm Management
Expert
Monitoring
Expert
Monitoring
Expert
Network troubleshooting
Expert
Network troubleshooting
Expert

Languages

English

Expert

Hindi

Expert

Kannada

Intermediate

Urdu

Native Speaker

Hobbies and interests

Traveling, mehendi designing, exploring new places

●Successfully participated in BIG-DATA workshop jointly organized by TechBharat Consulting in assosiation with engineer 2015 at NIT Suratkhal. ●secured 3rd place in the event pantomime show organized by malnad technical club, hassan. ●secured 1st place in the event Dance for the cause in annual college festival organised by literary club, hassan.