Nidhi Kapila, Customer Service Representative

Nidhi Kapila

Customer Service Representative

Intelenet Global Services Pvt. Ltd.

البلد
الهند - لوديانا
التعليم
دبلوم عالي, Computing
الخبرات
7 years, 10 أشهر

مشاركة سيرتي الذاتية

حظر المستخدم


الخبرة العملية

مجموع سنوات الخبرة :7 years, 10 أشهر

Customer Service Representative في Intelenet Global Services Pvt. Ltd.
  • الهند - لوديانا
  • يناير 2016 إلى يناير 2018

• Attending inbound calls of the customers and resolving their queries on the first go.
• Identifying customers’ needs, clarify information, research every issue and providing solutions.
• Listen to the issues reported by the customers carefully and making sure that the issue is resolved.
• Keep records of all conversations in our call center database in a comprehensible way.
• Keep record of all the cases on the daily basis and call back where required.
• Getting up to date with the latest information and deliver the same to the valuable customers.

Customer Service Representative في Convergys India Pvt. Ltd.
  • الهند - دلهي
  • أغسطس 2012 إلى يناير 2016

• Handling the calls of UK customers and respond according to their queries
• handle all the complex customer queries, complaints, issues and questions calmly.
• maintain the coordination with supervisors, team leaders, people in charge, and other individuals to collect information.
• monitor the random calls daily for the reduction of number of mistakes or errors and for better performance as well.
• Providing the correct and keep updating the customers with the latest information.

IT Sales and Technician في Computers R Us, Papatoetoe
  • نيو زيلندا
  • مارس 2010 إلى أبريل 2010

• Serve the Internet Café Customers.
• Attend the customer Calls.
• Diagnose the Desktop and laptop problem.
• Sell the items related to the computer as demanded by the customer.
• Provide the optimum solution for the computer problems.

Crew Member في Burger King
  • نيو زيلندا
  • أكتوبر 2009 إلى فبراير 2010

• Achieved record profitability of restaurant operations.
• Leading sales, food/service quality and guest satisfaction.
• Unified front- and back-of- house staff to create a cooperative team committed to premium guest service and optimum profitability.
• Responsible for scheduling, and management of all restaurant staff.

Counsellor and IELTS Trainer في B.N.Overseas Educational Services
  • الهند
  • سبتمبر 2007 إلى مايو 2009

• Provide coaching to the IELTS students.
• Attending clients and guide them the best to achieve their goals.
• Maintaining records of clients and getting feedback to generate the leads.
• Suggesting the best options to the students as per their needs.

الخلفية التعليمية

دبلوم عالي, Computing
  • في New Zealand School Of Education
  • مايو 2010

Specialties & Skills

Problem Solving
Customer Service
IT Sales
Microsoft Office
Web Design
COACHING
CONTENT MANAGEMENT
CUSTOMER RELATIONS
DISEÑO DE LA DISPOSICIÓN
EDITING
FEATURES
GRAPHIC DESIGN
GRAPHICAL USER INTERFACE

اللغات

الانجليزية
متمرّس
الهندية
متمرّس
البنجابية
متمرّس

التدريب و الشهادات

Diploma in Computing Level 7 from New Zealand (الشهادة)
تاريخ الدورة:
May 2010
Industrial Training (تدريب)
معهد التدريب:
Six Months Industrial Training in Web Designing
تاريخ الدورة:
July 2015
المدة:
43380 ساعة
Professional Diploma in Graphic and Web Designing (الشهادة)
تاريخ الدورة:
September 2015
Bachelors Degree (الشهادة)
تاريخ الدورة:
May 2006

الهوايات

  • Traveling, Reading, Cooking.