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Noor Hassan, IT System Analyst

Noor Hassan

IT System Analyst·Kamal Osman Jamjoom Es

United Arab Emirates

Master's degree, Master of Science:

Work experience

Total years of experience: 19 years, 2 months

IT System Analyst

October 2009 - Present

Kamal Osman Jamjoom Es

Dubai, United Arab Emirates

October 2009 - Present

Evaluates processes and methods used in existing ICT systems, proposes modifications, additional system components or new systems to meet user needs as expressed in specifications and other documentation.
• Working with users to formulate and document business requirements
Company industry:
Retail & Wholesale
Job role:
Information Technology

HP EMEA Senior Engineer

May 2006 - October 2008

HP - United Arab Emirates

Dubai, United Arab Emirates

May 2006 - October 2008

• Installation and maintenance of all systems within a client's digital environment
• Mentor for Most of the IPG product line such as: All in One printers (Office jet, PSC, Photo smart, DeskJet), Single function printers, Scanners & Projectors
• Train my team for the latest products released in the market for IPG and all new related Products, technologies and method of working
• Offer professional technical support to customers and provide proper solutions
• Customers Follow-up and support, ADPs, ASPs, Escalations, Elevations, etc
• Offer an online technical support to customers in a timely and professional manner
• Handling & Follow-up Customer issues related to HP & Compaq products
Company industry:
IT Services
Job role:
Customer Service and Call Center

Education

HERIOT WATT UNIVERSITY

January 2011

January 2011

Master's degree, Master of Science:

United Arab Emirates

View attachment

University of Sharjah

May 2006

May 2006

Bachelor's degree, Computer Engineering

United Arab Emirates

GPA (point): 3.3 out of 4

GPA (point): 3.3 out of 4

View attachment

Skills

• Oracle Retail: ORRMS, ORWMS, ORSIM, ORPOS, EBS, PBEL,APPWORX • Microsoft SQL Server, 2000-
Intermediate
• Oracle Retail: ORRMS, ORWMS, ORSIM, ORPOS, EBS, PBEL,APPWORX • Microsoft SQL Server, 2000-
Intermediate
• Inventory. • Creating SOP • Inventory Management
Intermediate
• Inventory. • Creating SOP • Inventory Management
Intermediate
• Data cleansing • Data Warehouse tools • Business / technical Analytical skills
Intermediate
• Data cleansing • Data Warehouse tools • Business / technical Analytical skills
Intermediate
• Time Managing & Multi-tasking • Application design • Technical support • AI • Systems Support
Intermediate
• Time Managing & Multi-tasking • Application design • Technical support • AI • Systems Support
Intermediate
• Attention to detail, • MS Office, • Auditing, OR MOM, • Automations. • Trouble shooting
Intermediate
• Attention to detail, • MS Office, • Auditing, OR MOM, • Automations. • Trouble shooting
Intermediate
• Data Warehouse, Property Management • Disaster recovery, RDW • Documentation • E-Commerce, Retail
Intermediate
• Data Warehouse, Property Management • Disaster recovery, RDW • Documentation • E-Commerce, Retail
Intermediate
• Disaster recovery • Microsoft Package. • Technical training • Technical writing Skills • JAVA ski
Intermediate
• Disaster recovery • Microsoft Package. • Technical training • Technical writing Skills • JAVA ski
Intermediate
• Oracle Troubleshooting • Change Management, Oracle DBA, UNIX • Compaq, POS, Upgrade • Client, Prin
Intermediate
• Oracle Troubleshooting • Change Management, Oracle DBA, UNIX • Compaq, POS, Upgrade • Client, Prin
Intermediate

Languages

Arabic

Native Speaker

English

Expert

Training and Certifications

Certifications
Soft Skill: Business Communication, Time Management, Presentation Skills
Training
Amazon AWS
Amazon

Hobbies and interests

Reading, Swimming, Gyming and Traveling

Thesis of my master degree, link: https://drive.google.com/open?id=1ICawTQOadMf2qViUlVZ0KUrEoMCZlkl2 Automation and projects, Link: https://drive.google.com/open?id=1KpvVw28QuCS4toiowzkFGYaQHbilM0yQ https://drive.google.com/open?id=1MytBiYzkPaMpYuA3A0tqqzOoePbnKlgd