Guest Service Agent
Al Khoory Hotels
Total years of experience :3 years, 0 Months
Check in/ Check out
See all the Reg Cards and correct if there is any discrepancy
Responsible for the whole shift
Checking the DTCM arrivals report.
Responsible for Number of Pax discrepancy in PMS and DTCM interface.
Updating the operation Report.
Closing City Ledger.
Responsible for answering complaints from customers and finding solutions
Always thank and give fond farewell to guests conveying anticipation for their visit.
Able to anticipate any unexpected guest need and reacts promptly and tactfully.
Cash/CC handling.
Make Evening/night Reports.
Check all cash & Credit card postings and correct if there is any discrepancy.
1.Check in/ Check out
2. See all the Reg Cards and correct if there is any discrepancy
3. Responsible for the whole shift
4. Responsible for answering complaints from customers and finding solutions
5. Always thank and give fond farewell to guests conveying anticipation for their next visit.
6. Able to anticipate any unexpected guest need and reacts promptly and tactfully.
7. Cash/CC handling.
8. Make Evening/night Reports.
9. Check all cash & Credit card postings and correct if there is any discrepancy.
10. In coordination with the Night Manager to ensure all operations are up to mark.
Responsibilities:
Check in/ Check out
See all the Reg Cards and correct if there is any discrepancy
Responsible for the whole shift
Responsible for answering complaints from customers and finding solutions
Always thank and give fond farewell to guests conveying anticipation for their next visit.
Able to anticipate any unexpected guest need and reacts promptly and tactfully.
Answer the calls and respond accordingly.
Answer the Reservations emails & respond to different Queries via email.
Manage OTA (e.g. Booking.com & Expedia) as per occupancies accordingly.
Manage Airport Pick & Drops for our Respected Guests.
Cash/CC handling.
Make Evening/night Reports.
Responsibilities:
Always greet and welcome guests promptly in a warm and friendly manner.
Ensure guest is serviced within specified time.
Help guests make reservations over the phone and input online information and reservations into the computer system
Check in/ Check out
Responsibilities:
Interacting with customers.
Dealing with vendors
Handling and auditing all bills and cash
Do the inventory of stuff.
Directly reporting to the Owner
Expertise are in Front Office, Accounts & Sales department.