nour jammoul

• Developed future operating model across 5 dimensions for a leading bank in KSA, resulting in 70 new processes, enhanced operational efficiency and improved customer experience by 20%
• Assisted in the development of the capacity model and forecast, ensuring optimal resource allocation and effective workforce management by 15%+
• Led PMO (Project Management Office) activities, which improved project efficiency for a team of 6 consultants through streamlined communication processes

VONQ is a SaaS that specializes in recruitment marketing technology and offers services like job advertising and recruitment marketing
Business Analyst Jan 2022 - Jan 2023
• Developed more than 6 major KPIs to analyze revenues, identify growth and optimization opportunities
• Led a cross-functional team of 4 members to execute a highly data-driven project focused on improving sales processes and customer segmentation, resulting in 20% increase in revenues
• Initiated a monthly market assessment report, identifying expansion targets and key industries for penetration while benchmarking products against competitors

Toters is an e-commerce and delivery platform that connects customers with retailers and uses couriers for delivery
Business Development Associate Dec 2019 - Jan 2022
• Strengthened customer relationships with over 10 clients by proactively addressing feedback and ensuring continued service usage, resulting in a 30% increase in revenues
• Conducted training sessions for clients and provided regular performance reviews to maximize client retention

• Advised 7 global and 12 local clients on various tax implications to help identify and reduce tax risks which improved financial results
• Innovated outside the box solutions to disputes between clients and tax authorities which drove 40% customer satisfaction increase
• Prepared and filed 35 tax returns and computations covering Corporate Income Tax, Value Added Tax and Movable Capital Tax within a month to meet the deadline set by the Ministry of Finance