Bellboy
Classic Hotel
مجموع سنوات الخبرة :5 years, 6 أشهر
• Greeted guests after they had checked in and helped them to their rooms.
• Provided guests with information on hotel policies and services.
• Monitored the pool area and made sure that guests always had the supplies they needed.
• Assisted in setting up for special presentations in the lobby and events around the pool.
• Frequently took on additional duties during busy periods, including assisting valets, cleaning the lobby, and preparing rooms.
• Often assisted room service in making deliveries to guest rooms.
• Resolved customer questions, issues, and complaint.
• Communicated effectively with the front desk, housekeeping, and hotel maintenance.
• Monitored and maintained cleanliness, sanitation, and organization of assigned work areas.
• Maintained personal grooming as per the brand standards to represent a positive image.
• Doorman Responsibilities: operated door for guests, assisted with directions, recommendations, transportation.
• Welcomed customer into the store; initiated the sales process, offered them qualified advice on the available products, recommended the appropriate product; and promoted cross - selling to meet the customer’s needs.
• Built and maintained a good relationship with customers.
• Maintained daily stock checking procedure, reported to the Store Manager, and completed stock orders on time.
• Improved service quality and increased sales by developing a strong knowledge of products and services.
• Processed all payments (cash, checks, debit, or credit).
• Handled customer complaints professionally and escalated any serious issues to the Store Manager for a suitable resolution.
• Welcomed and greeted guests in a friendly manner and demonstrated excellent customer service, offered coffee and other drinks.
• Took orders by assisting guests with making menu choices in an informative and helpful manner.
• Presented menus, answered questions about the cuisine, made recommendations upon requests.
• Communicated effectively with kitchen staff regarding customer allergies, dietary needs, and other special requests.
• Calculated charges issued bills and collected payments.
• Prepared and tidied up the tables and made sure there are enough salt, sugar, pepper, cream, other condiments, and napkins in every table or counter.
National Computer school – gymnasium №5, Bishkek, Kyrgyzstan
Mathematical Gymnasium Kerme – Too, Osh, Kyrgyzstan