Information Technology Officer
Portnex International
Total years of experience :8 years, 9 Months
❖ Troubleshooting network problems and providing solutions.
❖ Network planning and installations
❖ Desktop help to clients
❖ Windows server 2012 R2 administration
❖ Hardware and software acquisition and ensuring we are at the same level with technological advancement
❖ Negotiate with network providers
Organize, control and evaluate IT and electronic data operations
Design, develop, implement and coordinate systems, policies and procedures
Ensure security of data, network access and backup systems
Act in alignment with user needs and system functionality to contribute to organizational policy
Identify problematic areas and implement strategic solutions in time
Preserve assets, information security and control structures
❖ Selling smart phones
❖ Marketing company products
Present, promote and sell products/services using solid arguments to existing and prospective customers
Perform cost-¬benefit and needs analysis of existing/potential customers to meet their needs
Establish, develop and maintain positive business and customer relationships
Reach out to customer leads through cold calling
Expedite the resolution of customer problems and complaints to maximize satisfaction
Achieve agreed upon sales targets and outcomes within schedule
Coordinate sales effort with team members and other departments
Analyze the territory /market’s potential, track sales and status reports
Supply management with reports on customer needs, problems, interests, competitive activities, and potential for new products and services.
Keep abreast of best practices and promotional trends
Continuously improve through feedback
❖ Servicing computers both desktop machines and laptops running Windows or Ubuntu operating systems
Email: nyashatichagwa18@yahoo.com +263 773 194 969 4
❖ Network maintenance
❖ Monitoring and Maintenance of IT assets
❖ Ensuring availability of internet to the whole organization
❖ Students E-learning configurations and support
National Diploma in ICT
