Senior IT Manager
THE One
مجموع سنوات الخبرة :19 years, 9 أشهر
• Direct the Operations (Customer Service, Support, IT, and Integrations) in Office and HQ to serve the Asian clientele.
• Manage, direct and train the Operations Teams and institute policies that govern them.
• Own communication with stakeholders (Account Managers, Directors, Executives) and functions as the bridge between Operations and Engineering Teams to ensure issues/features and customer needs are being addressed by SLAs agreed
• Develop and deploy the necessary technologies to run the team
• Oversee all security protocols for the Team and the application licensees
• Manage and execute people management processes in a way that is consistent with company values and drives success
• Ensure those team members are aware of the usage and success of their features/work
• Direct, control, and motivate the staff in the department
• Account for the management, mentoring and career development in the department
• Define and seek approval for the level of resources required for the needs of the department
• Track and identify opportunities to improve the department's infrastructure, methodologies, and operations
• Manage the workload for the department ensuring that deadlines are met
• Develop a strategy in Operations of the company's mission and core objectives
• Ensure smooth rollouts/upgrade to operators
• Minimize downtime through proper handling cases
• Direct the preparation and implementation of policies, procedures, and standards relating to the department
• Direct, attend and participates in staff meetings and related activities
• Develops an annual business plan and operating budget for the department and monitors the implementation of these to ensure that the financial targets are met
• Promote and coordinate technical knowledge harvesting within the organization.
• Proactively notify stakeholders if projects are delayed or have additional risk
• Build and maintain deep process integration and relationships with the other teams
Responsibilities:
• Provide direction to the IT department for daily operational activities
• Develop and propose IT development plan to Management Committee
• Manage IT projects within budget and scope of the project
• Analyzing project results and Provide reports to MD
• Maximize the operational activity performance with external stakeholders
• Consult clients, vendors, and technicians to assess computing needs and system requirements
• Manage and control IT expenditures and analyze variances
• Internal /External vendor management
• Develop and execute organizational IT policies and procedures
Achievements:
• Successful hardware installation project: voice/data network installation for company office within time, scope and budget
• Successful application development project: design, develop and train of a company-wide database application (Subjects Tracking System) in company
• CMS design and development of company website
• ISO-9001 for IT: implementation of IT process and procedures under ISO9000 framework
Responsibilities:
• Accountable for the delivery of specific IT projects according to organization strategy and direction
• Lead the planning and implementation of IT projects
• Facilitate the definition of the project scope, goals and deliverables
• Develop project plans, define and schedule project activities and resource requirements
• Manage and track the progress of cross-cultural IT teams and vendors on deliverables, costs, schedule, inter-team/project dependencies, risks and issues using appropriate tools
• Constantly monitor and periodically report on the progress of the project, problems encountered and proposed the solution to all stakeholders
• Implement and manage project changes and interventions to achieve project deliverables
• Ensure deliverables are in compliance with the organization's policies, quality standards, and regulatory requirements
• Manage project financials to ensure that project is delivered within budget
• Manage vendor relationship, including vendor contract negotiation and contract management
• Assist in identifying improvement areas in the organization's project management processes
Achievements:
- Successfully managed the project of Designing and Developing Analytical Application SW for the R&D team of the company - based on the Thinking Model techniques and Decision Making Model.
Responsibilities:
• Assure integration between local, Regional and central strategies
• Coordinate the collection of local requirements and the management of problems solution
• Manage the annual Information Management budget and any associated funds. in terms of CAPEX and OPEX
• Responsible for the review, audit, and prioritization of information management tools
• Manage projects and ICT resources in general (applications, systems, personal productivity tools)
• Responsible for diffusion, application, and monitoring of the security and telecommunication policies
• Maximize the value of the Company's ICT investments and capabilities
• Manage the day to day operations of IT systems, ensuring that planning, end-user impact, change management, training, quality management are properly addressed and monitored to ensure that deadlines, budgets, and service levels are met and results delivered
• Recruit, train and supervise IT staff
Achievements:
• Successful SAP ERP implementation project: so-called Template Light, within scope, budget, and schedule. The aim of this project was to install, implement and also testing all modules of SAP ERP 4.7 in business departments which were handed over to company clients. This ERP Included FICO, PP, SD and MM modules which were upgraded to the ECC6 version later. (P.S. Template Light refers to the global ERP system of Total Co. developed based on SAP ERP. )
• Successful network project: which included design new infrastructure, procurement, installation and rollout of new hardware and network equipment. All It services transferred to new location zero disconnection.
Responsibilities:
• Provide consultancy to Managing Director for requested IT solutions
• Be involved 1n system development projects, and work closely with Business Analyst on the system requirements
• Responsible for analyzing user requirements, programming, implementing projects and providing support on multi-level marketing (MLM) system/projects
• Develop knowledge and expertise in the applications, utilities, underlying core programming skill sets and development methodologies and procedures used within the systems environment
• Assist in the design of new/revised computer systems by studying ex1sbng systems analyzing user requirements, and specifying new/enhanced system components. and owning/amending programs according to specifications
• Research and develop new technologies to improve the quality of products
Achievements:
• 3 Successful solution developing projects: all projects activities were completed successfully within scope, budget and time.
• New Consult project, LatIRIS project, the security module for New Consult/LatIRIS
Responsibilities:
• Plan & Implement overall site organization & resources
• To set the project's target & in alignment to the company's objective & goals
• To assist Project Manager to oversees the project team and sub-contractors in the delivery of project m accordance to approved contract completion date/stipulated phases
• To ensure quality delivery of the project by meeting of Client's expectation and satisfying relevant Authority and regulatory compliances.
• To liaise with Architects/Consultants m all aspects of construction matters during the site progression phase
• To assist Project Manager to resolve all site issues
• Plan and monitor preliminary cost budget to ensure project cost within approved budget
• To implement control measures on material/plant & equipmenVutilities usage
• Control of direct labor usage in labor allocation and working of overtime
Consisted of a General MBA curriculum with specialties related to electronic businesses.
Consisted of Computer Engineering program as many of 147 credited course workes.