senior sales representative
Bizrahmed clinic
مجموع سنوات الخبرة :12 years, 8 أشهر
Senior sales BIZRAHMED CLINIC
• Converting warm leads into sales through a direct sales approach
• Managing complex sales-cycles, from inception through to
completion
• Setting quarter sales goals for the company and working towards
achieving them
• Following up sales enquiries in order to close new business
• Keeping a close eye on every deal in the sales pipeline
• Making up to 50 sales calls per day to prospective leads
• Explaining to customers how the company's services are ideal for
their needs
• Contributing towards the development of sales and marketing
literature
• Managing the sales team throw communicating relevant information
on a regular basis
• Cold calling prospects that have been found through business
directories or client referrals
• Sustaining long-term relationships to ensure a positive customer
experience
• Fostering good relationships with all internal departments and cross-
functional teams
• Handling customer questions, inquiries, and complaints in a
professional manner
• Connecting with key businesses and directors with the view of
opening new opportunities
• Quickly understanding the needs business customers
• Recording sales and sending administrative copies to the sales
office
• Listening closely customers with competitive quotations
• Processing sales transactions in accordance with company
procedures
• Negotiating detailed contracts and bespoke packages for big ticket customers
• Providing customers with competitive quotations
• Managing new and existing customers in a professional way
• Gathering feedback from customers and using that to improve the
sales pitch
• Reaching out to potential leads through channels such as email,
Consult with patients and family members to discuss their health problem.
Educate patients about their conditions.
Consult and collaborate with international health care providers and specialists to set up patient appointments and treatment plan.
Manage patient’s flight bookings and check-ins.
Handling medicals equipment’s pre-and post-sales.
Processing and booking orders for Medical equipment.
Supporting patients with credit and financial balances information’s.
Responsible of the full Import medical equipment orders to UAE, and patients receiving.
Managing data quality in IPC & CRM
Coordinate with the patient regularly, evaluate, and document their case progress.
Assist the care team with developing and accessing health interventions.
Treat patients and escorts with empathy and respect and conduct oneself in a professional manner.
Comply with organizational guidelines and health care laws and regulations.
Arrange with our internationals bureaus on welcoming and assisting the patients abroad on arrival.
Prepare medical report and relates certificate.
Respond to customers’ communications, by email and phone.
* Manage sessions’ booking.
* Uphold VIP clients’ accounts.
* Convey to customers all the necessary clarification on the services and procedures of the clinic.
* Escalate and resolve concerns raised by the customers.
* Attend to customers’ complaints in timely manner.
* Follow up with customers after procedures to confirm full satisfaction.
* Conduct negotiation on prices and clarify pre-operation requirement.
* Set frequent plans to generate new leads.
* Propose and assist in the marketing of the clinic.
* Continuously work on improving the positive reviews on the clinic’s services.
* Fully in charge of the office’s daily requirements including calls; emails; supplies; equipment; bills,
nurses’ attendance, …
* Manage office operations and procedures; marketing, authorities’ permits…Strong analytical
skills, capable of assessing conditions and implementing appropriate intervention.
* Manage contracts and price negotiations with office vendors, service providers and office lease.
* Prepare and send weekly /monthly reports.
Handle Inbound and outbound calls.
* Address patient enquiries in a timely and accurate manner.
* Coordinate between clinic/hospitals and update bookings.
* Call back patient and handle all inquiries.
* Report any received complaints immediately, by email, and follow up on action.
* Ensure proper/clear communication with the patients.
* Ensure full satisfaction of the patients before ending the call.
* Resolve complaints by investigating problems and developing solutions.
* Track Marketing and event updates.
* Promote all services provided by SEHHA.
* Generate and raise feedback from the patients to clinic and higher management.
* Prepare reports.
* Make recommendations to management on work procedures.
* Obtain and proper record of all relevant information to maintain database.
* Complete all e-referral through the system Cisco.
* Maintain patients’ booking given medical complaint.
* Maintain appropriate records on the updates of the procedures.
* Follow up on open cases with the clinic and related departments.
* Perform all related duties as per SEHHA excellence standards.
Promoted in 2016 as AHS Call Centre Team Leader, areas of responsibility:
* Responsible for maximizing team and quality productivity.
* Create a high performance and motivated environment encouraging good team spirit and high
energy
levels at all times.
* Train and coach the new team members to ensure all requirements are met i.e. Performance
issues, quality of calls.
* Conduct Team Meetings.
* Set Team objectives and regular review periods.
* Drive continuous improvement and quality of services.
* Assist new team members in problem solving.
* Maintain complaints follow-ups.
* Assist with team Rota and leaves.
* Delegate the work tasks as per the aptitudes/skills of the team members.
Obtain health history for each student as per HAAD guidelines.
* Register student files and system Date entry
* Screen and evaluate findings of deficit in vision hearing, scoliosis, and growth.
* Promote and protect the optimal health statue of school age children.
* Interpret the health statue of students to parents and to school personnel.
* Plan and implement school health management protocols.
* Report immediately injuries /illnesses.
* Provides health education and anticipatory guidance as per guidelines.
* Report any incident in due times.
* Timely replenishment of the clinic’s equipment and medicines.
Service desk customer service in charge
Gauged customer satisfaction of park guests and addressed guest issues.
* Ensured that all lifeguards were CPR and First Aid trained.
* Ensured compliance with park policies.
* Assisted with facility inspections.
* Developed and promoted aquatic park promotions and marketing efforts.
* Ensured proper maintenance and inspection of pool facilities
* Routinely supervising aquatic staff while ensuring proper operation
* Provided administrative support for the Park by maintaining current memberships files release
forms,
facility usage and report logs.
* Collect payment, registers transactions on system and issues receipts, perform cashier
responsibilities when required.
* Performed general office work; answers telephones; types letters, memos, and other
information as
necessary. Maintains an adequate supply of informational flyers, brochures, and pamphlets.
* Assisted the Park management in insuring the safe experience of the customers.
* Insured safety measures applied in all the park area.
* Assist with first aid and provide medical assistance when required.