Service sales Executive
Lumenis India Pvt. Ltd
Total years of experience :14 years, 3 Months
Key Responsibilities)
•APAC India Service Business, Generate new client Account, Location, Installed Product and warranty Creation in Customer Data base in Sales force (CRM) & SAP.
•Preparing Service Contract & service Charges Quotation (CRM & SAP) & rigorous follow up of PO & payment from customers.
•Achieve annual and quarterly revenue target through monthly and quarterly forecasting, Present quarterly performance (PPT) of the team to higher management in quarterly review meet.
•Following up of Service contract orders telephonically and through email and conducting negotiation calls with customers for closure of service orders.
•Open work order of break down and preventive maintenance calls in sales force.
•Contract booking & Invoice of AMC/CMC/spares/ service charges generate in SAP/CRM.
•Tracking the service engineer’s daily for break down calls and preventive maintenance calls.
•Send weekly update to the team regarding their Pending Contract Renewals, Work orders (KRA, MTTR & TTR) & Payments and share warranty certificates to distributors/customers.
•Interact with clients who are not satisfied, putting service and communication techniques into practice and resolving any conflicts professionally and answering inquiries respectfully
•Provides resolutions to problems in a professional, timely and cost effective manner. Available for 24X7X365.
•Initiated marketing activities like customer satisfaction survey, handle toll free number & Generate customer feedback report of Engineers quarterly
Key Responsibilities)
•Identify new customers India and overseas for business, in addition to growing and maintaining the existing customer portfolio and coordination with sales team.
•Sourcing of on line Tenders from portals and enquiries for Quotations/offers of all clients and Ensure Timely submission of Techno-Commercial Offer to Clients.
•Tenders Documentation, preparation, submission with required documents as B/S, NSIC, ESIC, Tender fees, EMD Amt. Security deposit, PAN card, with commercial/technical terms.
•Lead Generate in Online on India Mart, Trade India, tender details, tender tiger, Ariba Portal.
•Keeps promotional materials ready by coordinating requirements with graphics department; inventorying stock, placing orders, verifying receipt coordinate with sales persons.
•Presenting & showing adjuncts and goods to clients at business manufacturing exhibitions & other technical events.
•Generate Quotations, Performa Invoice, PI (Export) and Tax Invoices (ERP) and submission to the received online/telephonic/mail enquiries.
•Purchase Order follow-up and Payment follow-up with Customers through telephonically and mails after sales.
•Responsibility of Dispatch the Machine with all necessary documents and Logistics coordination for dispatch of Machine and tracking the same.
•Prepare of MIS report (Enquiry data, Purchase Order data, Invoice data, DSR of sales team, Pending order Report).
•Meetings with clients for business development purpose and follow up with them as per the company requirement
Generate Quotations / Performa invoices /of spares (Electrical & Mechanical) of Orient Printing machines, (ERP) for domestic and exports customers.
•Generate Purchase Order of equipment’s/metals for Spare parts in ERP and negotiation of prices and follow up with supplier / vendor for finalization of order.
•Process of Purchase Orders. & Coordinate with planning &Production’s-ordinate & follow up with vendors/factory for mechanical components.
•Online searching of the suppliers & Supplier development and key supplier strategic alliances.
•Monitor stock levels and identify purchasing needs Update internal databases with order details (dates, vendors, quantities, discounts)
•Responsibility of generation computer data entry & sending & receiving emails, and Generate M.I.S. of all source/purchase related in ERP.
•Responsibility of Dispatch the Spare Parts of Orient Printing Machine with all necessary documents (Payments, Road permit, packing slip, Indents).and Logistics coordination for dispatch of spares part and tracking of the same.
•Interact with clients on the phone, internet, and face-to-face in a professional manner and exceed expectations, upholding our strong reputation.
•Conduct basic administrative tasks such as copying & filing generate monthly, & annual reports for management.
•C-form follow up with existing Clients as per quarterly/yearly.
•Present the company in exhibition and conferences, Prepare the Data of exhibition visitors.
•Coordinating with engineers for site requirements & installation completion, handling etc. of assigned territory.
. 2008 Key Responsibilities:
•Visit the location provided by the company as (Bareilly, Rampur, Budaun & out skirt locations).
•Arranging appointments with doctors and making presentations to doctors, practice staff and nurse’s hospital doctors and pharmacists in the retail sector. Presentations may take place in medical settings during the day.
•Maintaining detailed records attending and organizing trade exhibitions, conferences and meetings managing budgets reviewing sales performance writing reports and other literature.
•Visit the Chemists assigned and achieve the monthly sales target regularly interact & coordinate with the CD team, stockiest & chemists for sales.
•Sales and Promotion of products and Monitoring competitor activity and competitors' products
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