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Petru Viljoen, Operations Manager

Petru Viljoen

Operations Manager·Professional Marketing Agencies

United Arab Emirates

High school or equivalent, Trade Computing

Work experience

Total years of experience: 17 years, 3 months

Operations Manager

January 2016 - March 2016

Professional Marketing Agencies

South Africa

January 2016 - March 2016

Responsible for day to day operations of the office and warehouse - including ordering, packaging and shipping - for all South Africa, Swaziland and Botswana.


•Optimizing the invoicing process to assist customers, with high speed receiving of deliveries and payments.


•Managing the merchandising teams, including development and training.

Responsibilities
•Overlooking accounts payments, accounts management and new business leads.


•Managing supplier relations, customer care centre operations, delivery vehicles and dispatch.


•Gathering accounting data and generating monthly orders, sales and delivery reports.
Company industry:
Retail & Wholesale
Job role:
Management

Supply Chain Manager

January 2013 - December 2013

Professional Marketing Agencies

South Africa

January 2013 - December 2013

Managing all placed orders from all territories across South Africa and assigning them to the correct packing and warehouse staff.


•Tracking stock and packaging processes to optimize order dispatching.


•Ordering and receiving bulk stock and calculating estimating packaged products.


•Maintaining workflow of packing, order supply and shipping to retail outlets.
Company industry:
Retail & Wholesale
Job role:
Purchasing and Procurement

Territory Sales Manager

January 2009 - December 2009

Professional Marketing Agencies

South Africa

January 2009 - December 2009

Managing the sales team for all Northern provinces in South Africa, including scheduling and monitoring of placed orders.


•Providing detailed sales forecasts for peak and non-peak seasons as well as overviews on predicted sales for the region and budget setting.

•Tracking sales and order
Company industry:
Retail & Wholesale
Job role:
Sales

Sales Representative

April 2002 - December 2008

Professional Marketing Agencies

South Africa

April 2002 - December 2008

Representing the company by building strong customer relationships and confidence, in over 180 stores.


•Keeping track of customer stock in store, tracking sales and placing orders to top up stock.


•Providing sales reports to customers, based on their product resale in store.


•Providing detailed sales forecast reports for both company and customers to provide clear view on budgets and results.
Company industry:
Retail & Wholesale
Job role:
Sales

Customer Account Manager

November 1998 - March 2002

Nashua Limited

November 1998 - March 2002

Consulting sales role assisting customers and commercial clients in finding business solutions for small, medium and corporate companies.


•Assessing customer requirements in order to structure a product package that best suited their application as well as company objectives.


•In charge of after sales relationship as well as business development.
Job role:
Sales

Customer Representative

January 1994 - October 1998

FedLife Insurance

South Africa

January 1994 - October 1998

•Maintain and authenticate customer information in the database to ensure accuracy and minimize schemes/frauds.


•Contribute to the achievement of branch business objectives by meeting and exceeding individual sales and referral goals.


•Achieved a 5-star customer experience rating by providing advice and guidance on suitable products and services that meet clients’ current and future needs.


•Compute financial transactions for customers in an accurate and efficient manner.
Company industry:
Insurance & TPA
Job role:
Customer Service and Call Center

Education

University of Technology

January 1993

January 1993

High school or equivalent, Trade Computing

South Africa

GPA (percentage): 78%

GPA (percentage): 78%

Legal Aptitude Studies Computer Literacy Business Skills Accounting Commercial Trade Management Social Psychology Audio Typing

Skills

Hospitality

Expert

Customer Care

Expert

Warehouse Management

Expert

Office Management

Expert

Sales Operations

Expert

CUSTOMER RELATIONS

Expert

SALES

Expert

BUSINESS DEVELOPMENT

Expert

BUSINESS SOLUTIONS

Expert

CONSULTING

Expert

MANAGEMENT

Expert

DATABASE ADMINISTRATION

Expert

FINANCIAL

Expert

PACKAGING

Expert

RECEIVING

Expert

Languages

English

Native Speaker

Afrikaans

Native Speaker

Training and Certifications

Training
Office Administration
CTU Training Solutions
Jan 2008

Hobbies and interests

Cricket
Rugby
Reading
Golfing