operations manager
cashify.in
Total years of experience :12 years, 9 Months
Identified and resolved unauthorized, unsafe or
ineffective practices by inspecting production areas
regularly
Developed and submitted strategy and initiative
reports to highlight current actions and proposed
changes to corporate committee
Planned daily operational strategies, including
delivery routing, team workflows and promotional
initiatives
Managed approximately 90 incoming calls, emails
and faxes per day from customers.'
Evaluated suppliers to assess quality, timeliness and
compliance of deliveries, maintain tight cost controls
and maximize business operational efficiency
1.Competent, diligent & result oriented professional, presently working in Business Process Outsourcing, offering 112 months of experience in E-commerce, Mahindra Holidays & Religare Technologies.
2. Working as a Manager Customer Service at Mamaearth.in
3. Resolve all type of queries related to Merchant & Customer over mails.
4. Motivated and number driven Team Member with strong work ethics, continuously striving for improvement coupled with excellent Administrative aptitude and the commitment to offer quality work; Multilingual with proficiency in Hindi & English.
5. Managing a team of 14 advisers (Inbound, Chats, Outbund & Mails).
6. Plan, assign and monitor work tasks for optimum team efficiency.
7. Perform quarterly staff performance evaluations.
8. Identify and address development needs.
9. Develop staff training programs and reference manuals.
10. Formulate and implement customer service policies and procedures.
11. Determine customer service requirements through surveys, focus groups and benchmarking best practices.
12. Analyze data to identify strategies for improvement of service and productivity.
13. Implement improvements including new CRM system and applications.
14. Ensure the consistent achievement of customer service levels and standards.
15. Resolve escalated customer service issues.
16. Develop departmental budget and control costs.
The change of name is required to align the name and the branding with the HealthCare IT segment, which is amongst the fastest growing segments in IT/ITES and has been recognised by NASSCOM and other bodies for its enormous opportunities. Healthcare IT has to bring in innovative changes to meet the rising expectation of a large emerging middle class while bringing in increased efficiency in the US, Europe and Japan where healthcare costs have gone beyond sustainable levels. Finally governments across the world are driving initiatives to bring quality healthcare to rural and remote populations and this can only be done with the extensive use of Technology.
Key Accountabilities:
•Coordinating with Customers for Insurance
•Provides complete details regarding the Insurance Plans.
•Maintaining record of each calls and sale 2-3 insurance plans every day.
•Meets to customers to provide all the details of Insurance Plans
The process-driven disciplines of Customer
Relationship Management, Finance and
Administration, Human Resources and Procurement and Supply Chain Management are rich with
opportunities for your enterprise not only to save
money but to grow, grab market share and drive
customer loyalty
Discover how we innovate processes to deliver
measurable business outcomes for clients in a range
of industries and markets
Reach your customers with a multi channel
communications platform and turn flawless service
into a selling point
Customer relation
Individual contribution, handling operational
functions
Customer Retention
Maintaining better Customer relation, preparing day
to day reports.5
Resolving customer's queries regarding various
services and arranging services as per their needs
and requirements
Identified profitable business leads and built pipeline
of prospective customers
(MHRIL) is a part of the Leisure and Hospitality sector of the Mahindra Group and brings to the industry values such as Reliability, Trust and Customer Satisfaction. Started in 1996, the company’s flagship brand ‘Club Mahindra Holidays’, today has a fast growing customer base of over 183, 000 members and 45 beautiful resorts at some of the most exotic locations in India and abroad.
Key Accountabilities:
•Coordinating with Customers.
•Provides complete details regarding packages of Tours.
•Maintaining record of each calls and provide lead of 6-7 every day.
•Meets to customers to provide all the details
