system engineer
TELELOGX
Total years of experience :7 years, 8 Months
(1 year 4 months)
• Implement and install solutions on the customer's test and live environments.
• Work onsite and offsite to troubleshoot and diagnose customer reported issues.
• Act positively and respond promptly to the customer requests/tickets.
• Handle customer feedback's & complaints.
• Review and ensure accuracy of technical documentations.
• Bug tracking, issue tracking, and project management functions through JIRA tools.
• Develop and implement tools and scripts to handle customer live environments issues.