Mahmoud Elgohary

Developing and executing procurement strategies aligned with organizational objectives and project timelines
Sourcing and evaluating suppliers based on quality, price, service, and delivery, maintaining an updated vendor database
Negotiating contracts and terms with suppliers, achieving cost savings of 5.3M AED
Monitoring procurement budgets and identifying cost-saving opportunities, including risk mitigation for price fl uctuations
Overseeing the preparation and processing of purchase orders and requisitions
Ensuring timely delivery of goods and services to meet project deadlines, collaborating with internal teams for inventory control and forecasting
Conducting vendor performance reviews to ensure compliance with quality standards and certifications
Ensuring all procurement activities comply with UAE regulations and company policies, maintaining accurate records for audits and reporting
Supporting F&B consulting projects by sourcing specialty items, equipment, and services for menu development and kitchen design
Operational experience in working on SAP Ariba, SAP S/4 HANA and Oracle ERP

Training and mentoring a team of 25 members, resulting in a 35% improvement in service quality.
Overseeing front desk operations, including patient check-ins, insurance verifi cation, and billing processes, optimizing effi ciency and reducing wait times.
Serving as the fi rst point of contact for customers and patients, providing timely and professional assistance via phone, email, and live chat.
Addressing escalated patient concerns and inquiries with empathy and professionalism, ensuring positive resolutions and improving satisfaction and retention.
Implementing process improvements, increasing patient satisfaction scores by 20%.Processing orders, returns, and refunds accurately, adhering to company policies.
Maintaining thorough and accurate records of customer and patient interactions in the CRM system.Coordinating with clinical teams to resolve service bottlenecks and ensure seamless operations.
Collaborating with cross-functional teams to escalate complex issues and achieve timely resolutions.
Continuously identifying opportunities for process improvement and contributing to developing best practices for customer support.
Following up with customers and patients to confi rm issue resolution and ensure satisfaction.
Providing feedback to product and development teams on recurring issues and customer suggestions

Managing government relations, including visa processing, labor contracts, and compliance with local regulations, while liaising with UAE immigration, labor authorities, and other government agencies to resolve issues.
Building and maintaining strong relationships with authorities and stakeholders, overseeing trade license renewals, handling documentation for regulatory needs, and ensuring compliance with UAE laws.
Providing employee support for immigration, health insurance, and administrative matters, translating documents, and coordinating visa processing for local and international needs.
Managing vehicle registrations, maintaining compliance records, and representing the company in offi cial communications with banks and other entities.
Assisting in organizing public engagements and staying updated on legislation to ensure smooth operations and regulatory alignment.