IT Support Engineer
Modern data systems
مجموع سنوات الخبرة :4 years, 7 أشهر
1- handling all company IT operations internally, also with company customers externally as well
2- Installing Oracle database and fixing problem related to database software, and clients software
3- problem-solving in Windows, Networks, hardware, software.
4- implementing Active Directory and domain services
5-supporting to solve customers with our product.
Provides IT support for all company’s electronics
Responds requests for technical support
Configures applications (ERP, email profiles …)
IT projects coordinator,
Updates all users’ information systems,
Provides support/advice on the most suitable IT
choices(Software & Hardware),
IT procurement officer for all IT tools
Designing methods to collect and retrieve data,
Handles IT related trainings to new hires, users and technical
teams as needed,
Implementing & Manage E-claim system (DHS- Waseel )
Managing with medical system (KCS - Sinmar - Dentech)
Managing inventory system
Managing call center and CRM systems.
Stored, retrieved, and manipulated data
Establishing a new network and connecting Servers.
Schedule data backups
Securing network.
Responsibility for any IT Hardware.
File Archiving Project (temporary contract)
Network installation technician
Working on networking projects
Security system installation
Solve customer problems
Regular maintenance work
Microsoft OS and office Installations & Problem Solving
Install windows server 2012
Dealing with linux OS
Use office 365
Hardware fixing and installing
Troubleshooting network issues
Configure network printers and find problems
answer the user calls and resolve issues
the diploma talking about ccna network and Microsoft windows server management also talking how to do repair the PC and fix the issues