IT Support Specialist
AlKifah Holding Company
مجموع سنوات الخبرة :9 years, 8 أشهر
* Hubdesk for ticket request & recording all the Incidents.
* Asset management
* Troubleshooting hardware & software & networks.
* CCTV.
* Install new hardware with company policy settings.
* TeamViewer & anyDesk for remote connection.
* ManageEngine for ticket request.
* Asset management & recording all the Incidents.
* Troubleshooting hardware & software & networks.
* Cosec matrix for attendance, access, devices, proess.
* Install new hardware with company policy settings.
* MS Office 365 for (groups, licenses, mail configures, health
services, audit, MS support).
* Active Directory for (users control, PC, access). * SCCM & anyDesk for remote connection.
* Uniflow server for secure print.
* Symantec Backup Exec.
* Email Security Cloud.
* Maintenance PC, Laptop.
* Network & Camera & Printer connections issues.
* Daily checking and assigning the tickets.
* Troubleshooting connections issues.
* Configuring Network and connected devices to network.
* Maintaining Video conference room equipment’s.
* Installing software like AutoCAD, MS Office, MicroStation and support the user.
*Maintenance.
*Network & Camera connections issues.
*Daily checking all the IT services.
*Checking Solar winds nodes status including RODC and Terminals.
*Recording all the incidents and status of each IT services at intra web.
*Monthly receiving production report of each various IT services.
*Configuring printers, solving connection, and printing issues.
*Maintaining Video conference room equipment’s.
*Configuring outlook profile.
*Troubleshooting connections issues related configuring outlook exchange cloud.
*Daily checking and assigning the tickets (manage Engine).
*Configuring VPN for the VPN client users. *Encrypting hard disk drives using Bit locker drive encryption feature.
*SAP System (Helpdesk Level).
Diploma Networking
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