Customer Relations Supervisor
Ghassan Ahmed Alsulaiman for Electronic Services – IKEA
Total years of experience :8 years, 7 Months
Monitor the performance of the department and employees
Work schedule for employees
Crisis Management
Working on a customer relationship management (CRM) program
service level agreement
Raising the level of quality
key performance Indicators
Contact with 3PL team
doing a report perfect order ratio
Preparing department reports on types of complaints
Receiving customer complaints and working on them
The logistics team collects the order and I check the order and deliver it to the customer