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Amal Almatar, Administrative Assistant

Amal Almatar

Administrative Assistant·Desert Cool Trading EST

Saudi Arabia

Bachelor's degree, Business Administration

Work experience

Total years of experience: 12 years, 7 months

Administrative Assistant

July 2025 - May 2026

Desert Cool Trading EST

Khobar, Saudi Arabia

July 2025 - May 2026

Company industry:
Merchandising
Job role:
Administration

Administrative - Management Assistant - Secretary Executive.

September 2023 - May 2025

BRF - Joody Al-Sharqiya Food Production Factory

Dammam, Saudi Arabia

September 2023 - May 2025

Company industry:
Food & Beverage Production

Administrative & Training Coordinator , in Learning and Development

August 2015 - December 2022

Alshaya Group

Dammam, Saudi Arabia

August 2015 - December 2022

Company industry:
Retail & Wholesale
Job role:
Human Resources and Recruitment

Manager, Retail Trading

April 2015 - July 2015

Rose Alhaya Trading Company

Dammam, Saudi Arabia

April 2015 - July 2015

Company industry:
Retail & Wholesale
Job role:
Marketing and PR

Call Center Agent

January 2013 - January 2015

National Company for Business Solutions NCBS

Dammam, Saudi Arabia

January 2013 - January 2015

Reduced average call waiting time by providing superior customer experience to increase first call resolution rates.
Improved customer satisfaction rate by maintaining friendly and knowledgeable approach to surpass customer expectations.
Handled high call volumes with accuracy and efficiency for optimum productivity.
Processed complaints professionally, seeking effective, timely solutions for continued customer satisfaction.
Used strategic promotional strategies to retain customers considering service cancellations.
Increased client retention by building instant rapport and establishing customer trust.
Used outstanding problem-solving and communication skills to appease dissatisfied customers.

Company industry:
Telecommunications
Job role:
Customer Service and Call Center

Reception Clerk and Administrative

October 2012 - October 2012

Adhwa Alhikmah Dental Center

Dammam, Saudi Arabia

October 2012 - October 2012

Greeted incoming customers in a professional manner and provided friendly knowledgeable with the assistance.
Reduced waiting times through effective time and resource management.
Kept reception area clean and organised to uphold professional office reputation abd give visitors a positive impression of the company
Solved administrative and customer service issues with knowledgeable assistance and friendly support. Provided clerical support to company employees, including copying, faxing and file management.
Coordinated bookings to schedule, cancel and re-arrange appointments
Managed office inventory to ensure timely ordering and replenishment of low-level stock.

Company industry:
Medical Hospital
Job role:
Support Services

Education

King Faisal University

January 2020

January 2020

Bachelor's degree, Business Administration

Saudi Arabia

GPA (point): 3.64 out of 5

GPA (point): 3.64 out of 5

Business Administration Management HRM
View attachment

Tafe Arabia Institute under the Technical and Vocational Training Corporation

November 2015

November 2015

Diploma, Accounting

Saudi Arabia

GPA (point): 4.72 out of 5

GPA (point): 4.72 out of 5

دبلوم تقنية إدارية.. محاسبة

Skills

Analysis
Expert
Analysis
Expert
Talent Acquisition
Expert
Talent Acquisition
Expert
Human Resources
Expert
Human Resources
Expert
Administrative Skills
Expert
Administrative Skills
Expert
Training and Development
Expert
Training and Development
Expert
ادارية
Expert
ادارية
Expert
استخدام الحاسب
Expert
استخدام الحاسب
Expert
استخدام برامج مايكروسوفت الاوفيس
Expert
استخدام برامج مايكروسوفت الاوفيس
Expert
typing
Expert
typing
Expert
الموارد البشرية Humen Resources
Expert
الموارد البشرية Humen Resources
Expert
accounting
Intermediate
accounting
Intermediate
teamwork
Expert
teamwork
Expert
administrative organisation
Expert
administrative organisation
Expert
office administration
Expert
office administration
Expert
performance management
Expert
performance management
Expert
microsoft powerpoint
Expert
microsoft powerpoint
Expert
learning management
Expert
learning management
Expert
training planning
Expert
training planning
Expert
Microsoft excel
Expert
Microsoft excel
Expert
training plans
Expert
training plans
Expert
planning
Expert
planning
Expert
staff training
Expert
staff training
Expert
soft skills
Expert
soft skills
Expert
outlook
Expert
outlook
Expert
mail
Expert
mail
Expert
office management
Expert
office management
Expert
office work
Expert
office work
Expert
Management
Intermediate
Management
Intermediate
Human Resources
Intermediate
Human Resources
Intermediate
Training
Intermediate
Training
Intermediate
Microsoft Office
Expert
Microsoft Office
Expert
Administration
Intermediate
Administration
Intermediate
Customer Service
Expert
Customer Service
Expert
Document Control
Intermediate
Document Control
Intermediate
Data Entry
Expert
Data Entry
Expert
Documentation
Intermediate
Documentation
Intermediate
HR Management
Intermediate
HR Management
Intermediate
Employee Relations
Intermediate
Employee Relations
Intermediate
CONTINUING MEDICAL EDUCATION
Intermediate
CONTINUING MEDICAL EDUCATION
Intermediate
COMPUTATIONAL THINKING
Intermediate
COMPUTATIONAL THINKING
Intermediate
COOKING
Intermediate
COOKING
Intermediate
DERMATOLOGY
Intermediate
DERMATOLOGY
Intermediate
HUMAN RESOURCE MANAGEMENT
Intermediate
HUMAN RESOURCE MANAGEMENT
Intermediate
RETAIL EXPERIENCE
Intermediate
RETAIL EXPERIENCE
Intermediate
SAP APPLICATIONS
Intermediate
SAP APPLICATIONS
Intermediate

Languages

Arabic

Native Speaker

English

Intermediate

Training and Certifications

Certifications
Government Control and Monitoring Course
The Art of
Building
Train of Trainer
in Human Resources HR.
Associate Professional Human Resources International aPHRi
Lean six sigma (Green & Black belt)
Project Management Professional PMP
Procurement Management Professional Certificate.
Associate Professional Human Resources International aPHRI (HRCI)
Dec 2024

Training
PMP
Top Developed for Training
Mar 2023

Hobbies and interests

Puzzles
القراءة وتطوير مهاراتي