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ABDELLA AHMED  OSMAN , customer service representative

ABDELLA AHMED OSMAN

customer service representative ·Better and Fast service

Saudi Arabia

Diploma, elementary school education

Work experience

Total years of experience: 7 years, 9 months

customer service representative

January 2024 - Present

Better and Fast service

Doha, Qatar

January 2024 - Present

* Welcome and assist visitors, ensuring a professional first impression.
* Actively address and resolve customer concerns in a timely manner.
* Follow up with customers to ensure issues are fully resolved.
* Manage complaints and keep clients informed of progress.

Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Customer Service and Call Center

customer service representative

September 2018 - December 2023

AL SRAIYA security service

Ar Rayyan, Qatar

September 2018 - December 2023

- Handling customer complaints
- Collecting customer feedback
- Maintain customer records and accounts
- Problem solving
-Greet customers and ascertain their needs

Company industry:
Private Security Services
Job role:
Customer Service and Call Center

Education

ASMARA Teacher Training Institute COLLEGE

September 2003

September 2003

Diploma, elementary school education

Eritrea

GPA (point): 2.62 out of 4

GPA (point): 2.62 out of 4

I graduated with a diploma from Asmara Teacher Training Institute in Eritrea. I have a good teaching and learning experience. I taught as an elementary school teacher for 10 years.

Skills

Receptionist
Expert
Receptionist
Expert
Data Entry
Expert
Data Entry
Expert
Client Relations
Expert
Client Relations
Expert
Call Center
Expert
Call Center
Expert
Customer Care
Expert
Customer Care
Expert
Call Management (Inbound/Outbound)
Expert
Call Management (Inbound/Outbound)
Expert
customer service and support
Expert
customer service and support
Expert
Customer Service
Expert
Customer Service
Expert
Receptionist
Expert
Receptionist
Expert
Quick Learning & Adaptability
Intermediate
Quick Learning & Adaptability
Intermediate
Conflict Resolution & Complaint Handling
Expert
Conflict Resolution & Complaint Handling
Expert
Data entry and Microsoft office (excel,word, PowerPoint)
Expert
Data entry and Microsoft office (excel,word, PowerPoint)
Expert
Time Management & Working Under Pressure
Expert
Time Management & Working Under Pressure
Expert
Security Services
Intermediate
Security Services
Intermediate
Management
Intermediate
Management
Intermediate
Accounting
Expert
Accounting
Expert
Call Center
Expert
Call Center
Expert
Data Entry
Intermediate
Data Entry
Intermediate
Administration
Expert
Administration
Expert
Microsoft Office
Expert
Microsoft Office
Expert
customer care
Intermediate
customer care
Intermediate
Front Office environment
Expert
Front Office environment
Expert
Mail
Expert
Mail
Expert
Active listening and communication
Expert
Active listening and communication
Expert
Office Work
Expert
Office Work
Expert

Languages

Arabic

Native Speaker

English

Native Speaker

Training and Certifications

Certifications
Diploma
Sep 2003
Diploma

Hobbies and interests

Reading or personal development