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عبدالرحمن فقيهي, Front office Night Manager

عبدالرحمن فقيهي

Front office Night Manager·Cristal Amaken Hotel

Saudi Arabia

Higher diploma, ادارة أعمال

Work experience

Total years of experience: 7 years, 7 months

Front office Night Manager

November 2025 - Present

Cristal Amaken Hotel

Riyadh, Saudi Arabia

November 2025 - Present

. Successfully oversee and manage all hotel operations during night
shifts.
• Ensure exceptional guest service by promptly addressing inquiries,
requests, and complaints.
• Supervise and support night staff, including front desk, housekeeping,
and security teams.
• Perform nightly audits, verify financial transactions, and prepare
accurate shift reports.
• Monitor hotel safety and security, ensuring compliance with emergency
and safety procedures.
Company industry:
Hospitality & Accomodation
Job role:
Other

Front Office Team Leader [ Night Manager in charge

March 2024 - November 2025

Voco Hotel

Riyadh, Saudi Arabia

March 2024 - November 2025

• Lead and support night staff (Reception, Housekeeping, Security, Eng)
◦ Monitor individual and team performance, providing constructive feedback to
improve efficiency.
• Resolve guest complaints or emergencies during the night.
• Ensure excellent customer service and guest satisfaction.
• Handle emergencies such as fire alarms, medical situations, or disturbances.
Company industry:
Hospitality & Accomodation

Guest Service Agent

March 2023 - March 2024

Voco hotel

Riyadh, Saudi Arabia

March 2023 - March 2024

• Greet and check-in/check-out hotel guests professionally.
• Coordinate with departments to meet guest needs.
• Resolve guest issues promptly to ensure satisfaction.
Company industry:
Hospitality & Accomodation
Job role:
Customer Service and Call Center

Call Center Supervisor

November 2022 - March 2023

Centro Waha Hotel

Riyadh, Saudi Arabia

November 2022 - March 2023

• Supervised a team of agents, ensuring quality service.
• Monitored KPIs and conducted performance evaluations.
• Handled escalated customer complaints and process improvements.
Company industry:
Hospitality & Accomodation
Job role:
Customer Service and Call Center

Guest Service Agent

April 2022 - September 2022

Boudl Hotel

Riyadh, Saudi Arabia

April 2022 - September 2022

• Managed room bookings, check-ins, and check-outs.
• Responded to guest inquiries and coordinated services.
• Processed billing and maintained records.
Company industry:
Hospitality & Accomodation
Job role:
Customer Service and Call Center

Call Center Agent

November 2018 - April 2022

Aloft Hotel

Riyadh, Saudi Arabia

November 2018 - April 2022

• Answered inbound calls and provided service information.
• Assisted customers with complaints and issues.
• Documented interactions and followed up on resolutions.
Company industry:
Hospitality & Accomodation
Job role:
Customer Service and Call Center

Education

International College of Tourism and Hospitality

January 2023

January 2023

Higher diploma, ادارة أعمال

Saudi Arabia

ثانوية

July 2018

July 2018

High school or equivalent, ثانوي -علمي

Saudi Arabia

GPA (percentage): 71%

GPA (percentage): 71%

ثانوية الأمير عبدالعزيز ال سعود

March 2017

March 2017

High school or equivalent, إدارة أعمال

Saudi Arabia

تعلمت فيها الدين والرياضيات والكيمياء وتعلمت ايضا حروف الهجاء والضمير الفاعل والمفعول به والضرب والزايد والناقص والمقسوم.

Skills

التعامع مع الحاسب الآلى

Expert

Tourism

Expert

Participation

Expert

Business Administration

Expert

Sports Management

Expert

القدرة على التواصل الفعال

Expert

القدرة على ادارة الوقت

Expert

القدرة على تحمل الضغوط

Expert

القدرة على حل المشكلات

Expert

اجازة استخدام الحاسب الالي

Intermediate

التعامع مع الحاسب الآلى

Expert

Tourism

Expert

Participation

Expert

Business Administration

Expert

Sports Management

Expert

AUDITING

Intermediate

BUSINESS ADMINISTRATION

Intermediate

CUSTOMER RELATIONSHIP MANAGEMENT

Intermediate

CUSTOMER SERVICE

Intermediate

HOSPITALITY

Intermediate

HOUSEKEEPING

Intermediate

MICROSOFT OFFICE

Intermediate

MOTIVATIONAL SKILLS

Intermediate

OPERATIONS

Intermediate

RESULTS FOCUSED

Intermediate

Languages

Arabic

Expert

English

Intermediate

Training and Certifications

Certifications
English Communication Skills Development Course
Public Relations & Protocol Course
Supervisory & Leadership Skills
Executive Secretarial Series
Leadership Power in HR
Hospitality Management Certificate
Training
السكرتارية التنفيذية
دروب
Nov 2020
اساسيات ادارة الفعاليات
دروب
Nov 2020

Hobbies and interests

الرياضة

افضل لاعب وكاس البطولة