TURKI AHMED MOHAMMED AL BAHNI

Achieved retail sales targets within the Automotive Sales Department totaling SAR 12M, through effective sales management and strong customer relationship building.
Analyzed client needs and identified target segments to secure new partnerships and expand market share.
Built and strengthened relationships with government entities and major organizations to achieve sustainable sales and operational agreements.
Developed sales proposals and service offerings while providing tailored operational and financial solutions.
Oversaw operational workflows and ensured vehicle readiness and service quality to maintain customer satisfaction.
Utilized CRM systems to analyze customer data, improve conversion rates, and enhance client retention strategies.
Monitored KPIs and prepared periodic reports to support decision-making and improve operational efficiency.
Identified and evaluated new business opportunities and developed expansion plans that drive revenue growth.
Negotiated and closed contracts with new and existing clients while ensuring full compliance with requirements.
Coordinated with operational and technical teams to ensure accurate and effective execution of agreements.
Developed value-added programs such as memberships, payment solutions, and digital services to enhance competitiveness.
Addressed operational challenges and collaborated with relevant teams to implement fast and effective solutions.
Monitored service quality and identified process improvement opportunities to ensure seamless end-to-end operations.

Managed full rental operations and fleet activities, including vehicle readiness, technical inspections, scheduled maintenance, and damage assessments for a large vehicle portfolio. Carefully screened clients and verified documentation to ensure smooth, compliant, and successful rental processes.

Operated key sector systems such as TAM and Yaqeen to ensure operational accuracy, migrated contracts to digital platforms, and maintained transparent record-keeping by documenting damages and updating contract details.

Handled financial tasks including payment processing, monitoring settlements, preparing claim reports for violations or accidents, offering flexible payment options (Tabby, Tamara), and reconciling branch custody with the cashier to ensure financial accuracy.

Delivered professional service consultations for more than 200 vehicles, supported customers with tailored rental solutions, upgraded memberships, and responded to all rental inquiries with high service quality.

Secured strategic partnerships, including a major contract with the Emirate of Makkah Region and the Holy Capital Police during the Hajj season, achieving SAR 580, 000 in contracts and serving all security sectors.

Consistently exceeded sales targets, closing SAR 940, 000 in deals with high-profile corporate clients while building strong relationships with major accounts such as Saudi Aramco, Health Holding Company, Royal Court, Saudia Airlines, Red Sea Global, and NEOM.

Utilized CRM systems and reporting tools to monitor KPIs, improve workflow efficiency, support strategic planning, coordinate work schedules, train team members, resolve system issues with technical support, and manage the full rental process from start to finish.

Develop strategies to enhance operational efficiency within the store.

Analyze sales data to identify trends and areas for improvement.

Train team members on best practices for customer service.

Implement employee incentive programs to boost performance.

Coordinate promotional events to strengthen the store’s market presence.

Manage customer relationships to build loyalty and improve the shopping experience.

Develop marketing strategies to increase sales and enhance customer retention.

1. Handling Incoming Calls: Receive inbound calls from clients and respond to their inquiries.


2. Service Delivery: Provide services to clients, resolve issues, and offer necessary information.


3. Complaint Management: Effectively handle and resolve customer complaints.


4. Customer Data Management: Update client information and manage customer files accurately.


5. Achieving Targets: Meet departmental objectives in the Fiber Optics division.


6. Marketing & Upselling: Promote company products, including after-sales services and membership upgrades.

As a Customer Service Specialist, I act as a key liaison between the organization and its clients, directly contributing to building trust and enhancing brand loyalty. My responsibilities include:

1. Daily Operational Tasks:

Engage effectively with customers across multiple channels, including call centers, email, live chat, and social media.

Manage inquiries and requests, from providing general information to resolving complex issues.

Handle complaints and escalate when necessary, maintaining customer satisfaction and professionally documenting each case.


2. Technical & Knowledge Support:

Provide detailed technical explanations and product or service information.

Collaborate with technical and engineering teams to resolve malfunctions or usage issues.

Simplify processes for clients and assist them in making informed decisions.


3. Customer Relationship Management:

Utilize CRM systems to document customer data and interaction history, analyzing it to enhance service quality.

Follow up on customer requests post-service to ensure quality and satisfaction.

Contribute to developing customer satisfaction measurement tools, such as surveys and performance metrics (CSAT, NPS).


4. Continuous Improvement & Development:

Identify recurring patterns in customer complaints and participate in developing plans to improve service and reduce operational errors.

Provide feedback to management on product or process enhancements based on customer insights.

Participate in professional training and development programs to enhance skills and expertise.


5. Behavioral & Professional Skills:

Apply emotional intelligence in handling difficult situations and irate clients.

Demonstrate high flexibility under pressure and adaptability to change.

Collaborate effectively across teams and departments.

Represent the organization professionally through polished and courteous communication.

Manage rental operations and enhance overall customer experience.

Analyze performance data to increase sales, optimize processes, and reduce costs.

Achieve annual targets for the facility and contribute to overall business growth.

Promote automotive leasing and financing solutions to corporate and individual clients.

Identify target customer segments and present suitable financing options and vehicles.

Provide Sharia-compliant financing solutions tailored to client needs.

Assist clients in selecting the most appropriate vehicles and advise on product features, benefits, and after-sales services.

Deliver after-sales services, vehicle care consultations, and maintenance guidance.

Negotiated contracts and closed multiple high-value deals, achieving sales and financing targets of SAR 5M while generating SAR 590K in after-sales revenue.

Build and maintain long-term relationships with customers to enhance loyalty and repeat business.

Develop and implement strategies to achieve sales goals, upsell products, and increase revenue.

Collaborate with internal teams to ensure smooth delivery of vehicles and services.

Maintain accurate records of client interactions, contracts, and transactions using CRM systems.

Monitor market trends and competitor offerings to identify new opportunities for growth.Manage rental operations and enhance overall customer experience.

Analyze performance data to increase sales, optimize processes, and reduce costs.

Achieve annual targets for the facility and contribute to overall business growth.

Promote automotive leasing and financing solutions to corporate and individual clients.

Identify target customer segments and present suitable financing options and vehicles.

Provide Sharia-compliant financing solutions tailored to client needs.

Assist clients in selecting the most appropriate vehicles and advise on product features, benefits, and after-sales services.

Deliver after-sales services, vehicle care consultations, and maintenance guidance.

Negotiated contracts and closed multiple high-value deals, achieving sales and financing targets of SAR 5, 000, 000, while generating SAR 590, 000 in after-sales revenue.

Build and maintain long-term relationships with customers to enhance loyalty and repeat business.

Develop and implement strategies to achieve sales goals, upsell products, and increase revenue.

Collaborate with internal teams to ensure smooth delivery of vehicles and services.

Maintain accurate records of client interactions, contracts, and transactions using CRM systems.

Monitor market trends and competitor offerings to identify new opportunities for growth.