Nadine Hilal

• Provide full executive and administrative secretarial support for
Shawati Alkhaleej Restaurant in parallel with my primary role as
Executive Secretary at FJC.
• Handle daily bank transactions and payments to suppliers,
ensuring accuracy, proper approvals, and timely settlement.
• Monitor and review CCTV footage to ensure employee
compliance with operational standards, work discipline, and
internal policies.
• Follow up on daily operational orders and ensure they are
executed on time and in line with management instructions.
• Ensure the restaurants full compliance with internal policies,
procedures, and approved operational guidelines.
• Conduct daily follow-ups with the General Manager, providing
updates on operations, issues, employee performance, and
urgent matters requiring decision-making.
• Act as a central coordination point between management,
suppliers, and restaurant staff.
• Actively contributed to the development and documentation
of internal policies and procedures..
• Maintain strict confidentiality while handling financial,
operational, and managerial information.

• Providing administrative support.
• Managing schedules, appointments, and calendars.
• Organizing and coordinating meetings, including preparing
agendas and taking minutes.
• Handling emails, letters, and phone calls.
• Coordinating travel arrangements, including booking flights,
hotels, and transportation.
• Preparing and editing reports, presentations, and other
documents.
• Overseeing office operations and ensuring smooth workflow.
• Supervising and mentoring administrative staff.

• Greeting and assisting customers with inquiries and service
needs.
• Handling customer appointments, service scheduling, and
follow-ups.
• Coordinating with the technical team to ensure smooth service
delivery.
• Managing customer feedback and resolving complaints
effectively.
• Maintaining accurate customer records and service
documentation.

• Cultivated welcoming learning environments.
• Developed lectures and assignments using videos, slideshows,
and other technology.
• Improved students participation and helped them remain
intellectually curious by building critical thinking skills.
• Engaged in meetings, conferences, and workshops to build
rapport with teachers and staff.
• Provided additional assistance to students learning English as
second language.
• Integrated district requirements, curriculum goals and required
competencies into lesson plans.

• Assessed student progress through quizzes, planned
examinations and standardized tests.
• Coached struggling students with coursework and test
preparation techniques.
• Kept students engaged by diversifying instructional
approaches and integrating technology.