Customer Service Representative
Princess Reem Alsaud commercial co.Ltd
Total years of experience :8 years, 1 Months
Assisted customers with varying questions using product knowledge and service expertise.
•Answered customer telephone calls promptly and improved on-hold wait times.
•Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
•Resolved customer issues effectively, using strong interpersonal skills and conflict resolution techniques.
•Cultivated customer loyalty through exceptional service, promoting repeat customs and improved sales.
•Maintained customer happiness with forward-thinking strategies focused on addressing needs and resolving concerns.
Offered detailed advice on product and service benefits.
•Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.
•Worked with call handling technology to respond to increased customers within target timeframes.
•Followed up on unresolved customer issues to research and correct problems.
•Offered prompt solutions to maintain customer satisfaction.
•Managed high-volume customer queries simultaneously through effective multitasking.
•Resolved customer complaints following guidelines and referred complex inquiries to team leaders.
•Obtained feedback from customers to improve service experience.
Coordinated staff performance and productivity assessments.
Planned, organised and managed recruitment and selection processes, consistently meeting budget targets and recruitment goals.
•Oversaw recruitment process and onboarded 10+ new staff.
•Created professional templates for offer letters and employment contracts.
•Reduced staff turnover through improved training and incentive schemes.
•Interviewed and hired staff fitting job and team requirements.
•Processed payroll for 30+ employees working with accounting team.
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