Customer Success Manager
Walaplus
مجموع سنوات الخبرة :5 years, 10 أشهر
Effectively manage the Customer Success team to maintain clients, support their continuity, and
enhance their loyalty to the company.
- Building a strategic plan for the department that increases the efficiency of retaining customers,
merchants, and the services provided to them, and submitting it to the higher management for
approval.
- Building operating plans to activate partnership contracts with merchants and sales contracts from
customers.
- Preparing policies and procedures for after-sales services provided to customers and services for
managing partnership contracts with partners.
- Supervising the preparation and approval of a periodic report on the status of contracts with partners
(merchants) and sales contracts with clients and submitting them to the higher management and
relevant departments.
- Supervising and approving the design of training and development programs that serve the activation
of partnership and sales contracts.
- Supervising the collection of information from clients and merchants, preparing reports on this, and
submitting them to the higher management and relevant departments.
- Follow up on the problems of implementing sales contracts, customer services, and dealers, work to
solve them, and support the development of processes to ensure that they do not recur.
Develop strong relationships with key customers to ensure a steady flow of sales revenue.
- Identify promising prospects through contact, follow-up, and customer referrals.
- Ensure that all sales management activities are running smoothly.
- Provide general guidance to the sales team.
- Maintain accurate records of the total number of sales made and current and potential customers, as well as sales staff performance appraisals.
- Assist the sales team in answering customer questions.
- Analyze sales metrics to determine whether current sales strategies are effective.
- Conduct in-depth research about competitors ’products, prices, and market success to gain insight into customers’ preferences and interests.
- Supervise the relationship with clients your team deals with.
Building on profitable relationships with key clients.
- Supervise the relationship with clients your team deals with.
- Resolving customer complaints quickly and efficiently.
- Inform customers about the latest products in order to increase sales.
- Meeting with the managers in the organization for strategic planning.
- Expanding the customer base by selling.
- Understand and address individual needs of key clients.
- Development and management of customer portfolios.
- Maintain business growth and profitability by maximizing value.
- Analyze customer data to improve customer experience.
- Holding product offers to clients.
- Mediate between clients and the organization.
- Assist in product design and development.
responsible for the of sales and relationships with customers.
- maintains the company's existing relationships with a client or group of clients, so that they will continue using the company for business.
- Key Account Partner means far more than just selling products to big customers. It revolves around handling the customers who play a strategic role in the growth of a supplier.
Six Sigma green belt,740 hours work with university social club ,head of technical team (Previously) , Building teams, Organized in a lot of events with different companies
