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saleh alshammari, محلل اعمال والجوده

saleh alshammari

محلل اعمال والجوده·مصرفية ميم الرقميه

Saudi Arabia

Bachelor's degree, Business Administration

Work experience

Total years of experience: 4 years, 4 months

محلل اعمال والجوده

February 2022 - Present

مصرفية ميم الرقميه

Riyadh, Saudi Arabia

February 2022 - Present

قائد في تحليل الأعمال وضبط الجودة والعمليات المصرفية بخبرة تفوق 20 عاماً في البنوك التقليدية والرقمية. متخصص في إدارة فرق عمل كبيرة، تطوير أداء CRM، تحسين جودة العمليات، رفع مؤشرات SLA، تقليل زمن الإنجاز (TAT)، وبناء ثقافة الفريق الواحد. خبرة قوية في المبيعات الرقمية، الامتثال، تحليل العمليات، وتحسين تجربة العميل.

Company industry:
Banking
Job role:
Banking

Education

Imam Muhammad ibn Saud Islamic University

July 2019

July 2019

Bachelor's degree, Business Administration

Saudi Arabia

GPA (point): 3.93 out of 5

GPA (point): 3.93 out of 5

Management

Skills

Operation
Expert
Operation
Expert
Management
Expert
Management
Expert
Customer Service Skills
Expert
Customer Service Skills
Expert
Customer Care
Expert
Customer Care
Expert
Banking
Expert
Banking
Expert
retail
Expert
retail
Expert
team management
Expert
team management
Expert
marketing
Intermediate
marketing
Intermediate
operation
Expert
operation
Expert
team leadership
Expert
team leadership
Expert
problem solving
Expert
problem solving
Expert
operations management
Expert
operations management
Expert
negotiation
Expert
negotiation
Expert
planning
Expert
planning
Expert
people management
Expert
people management
Expert
stratigec thinking
Expert
stratigec thinking
Expert
customer journey development
Expert
customer journey development
Expert
leadership ability
Expert
leadership ability
Expert
creativity
Expert
creativity
Expert
interpersonal skills
Expert
interpersonal skills
Expert
management skills
Expert
management skills
Expert
strong communication
Expert
strong communication
Expert
support marketing and sales
Expert
support marketing and sales
Expert
communication skills
Expert
communication skills
Expert
Customer Experience
Expert
Customer Experience
Expert
management
Expert
management
Expert
competitve analysis
Expert
competitve analysis
Expert
teamwork
Expert
teamwork
Expert
strategic plans
Expert
strategic plans
Expert
CRM
Expert
CRM
Expert

Languages

English
Native Speaker

Training and Certifications

Training
leadership
HRDF
Oct 2019
introduction of humen resource
HRDF
Nov 2019

Hobbies

  • reading
  • Learning