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تم إلغاء حظر المستخدم بنجاح
مهند  فتحي , Sales Supervisor

مهند فتحي

Sales Supervisor·La Poire Group

مصر

بكالوريوس, Bachelor's degree in Tourism Studies

الخبرة العملية

مجموع سنوات الخبرة: 7 سنوات, 10 أشهر

Sales Supervisor

فبراير 2024 - حتى الآن

La Poire Group

الإسكندرية، مصر

فبراير 2024 - حتى الآن

Featured Products:
Cakes and Cakes: Such as the signature La poirette Cake, the Four Seasons Cake, and a selection of sliced cakes in fruit and chocolate flavors.
Chocolate: Avariety of premium chocolate boxes.
Oriental Sweets: as kunafa, and
Baked Goods:
• Sales and Target ManagementDrive daily, weekly, and monthly sales targets for pastries, cakes, and seasonal items.Monitor individual and team
sales performances to identify gaps and implement corrective actions.Promote and expand local corporate catering orders, special events
partnerships, and large party bookings.Team Leadership and TrainingSupervise, schedule, and coordinate shifts for sales associates, cashiers, and
counter staff.Coach team members on upselling techniques, product knowledge (ingredients/allergens), and hospitality standards.Conduct daily
morning briefing meetings to align staff on daily targets, promotions, and focus areas.

مجال الشركة:
السلع الاستهلاكية سريعة التداول
الدور الوظيفي:
المبيعات

Waiter

فبراير 2022 - نوفمبر 2023

Hilton Worldwide

الإسكندرية، مصر

فبراير 2022 - نوفمبر 2023

I worked as a at the Hilton Corniche Hotel, serving food and drinks to guests in a friendly, fast, and efficient manner to ensure an
exceptional experience for both guests and loyalty program members. As a waiter, I reflected Hiltons core values of hospitality, teamwork, and a
commitment to the highest standards of service and cleanliness.

مجال الشركة:
الضيافة والسكن
الدور الوظيفي:
خدمة العملاء ومركز الإتصال

Customer Servicer

فبراير 2020 - ديسمبر 2021

On The Run

الإسكندرية، مصر

فبراير 2020 - ديسمبر 2021

*A 24-hour, fully-serviced store offering a fast, convenient, and high-quality shopping experience. Location: Exclusively located within Mobil petrol
stations on highways and in key areas of Cairo, Giza, Alexandria, and the North Coast. Partnerships: The store features a popular corner dedicated to
the renowned La Poire bakery.
*A wide selection of hot and cold coffees (espresso, latte, cappuccino, and frappe) along with juices and energy drinks. Fresh food: Freshly made
gourmet sandwiches (such as smoked salmon and grilled halloumi) and ready-made salads. Baked goods and desserts: Freshly made croissants
with various fillings, donuts, and creative dessert cups such as chocolate profiteroles and Nutella rice pudding.
• I worked as a and at the On The Run branch on the Alexandria Desert Road for two years. I
gained a lot of experience and learned new things. This place is characterized by excellence and innovation.

مجال الشركة:
المطاعم وخدمات الطعام
الدور الوظيفي:
خدمة العملاء ومركز الإتصال

Customer Servicer

أبريل 2018 - ديسمبر 2019

Flybuy Egypt

الإسكندرية، مصر

أبريل 2018 - ديسمبر 2019

Flybuy is your go-to destination for all your travel needs, every day, everywhere. Founded in March 2018, Flybuy currently operates at 16 locations
within National Fuel Stations, strategically located in: Rod El Farag, Shorouk City, El Alamein, Minya, Helwan, Zahraa, Maadi, Sohag, Ras Ghareeb,
Hurghada, Assiut, and Karimat. Fourteen more branches are under construction. The Flybuy team comprises top-tier trainers, and the company is
committed to supporting and empowering its young employees. Flybuys goal is to be there for you anytime, anywhere.
• I attended the opening of 3 branches of the company in just two years in different locations, including the North Coast, North Coast 2, and the
Mergham branch on the Cairo-Alexandria Desert Road.

مجال الشركة:
متاجر التسوق
الدور الوظيفي:
خدمة العملاء ومركز الإتصال

التعليم

The Higher Institute for Tourism and Hotels

يناير 2024

يناير 2024

بكالوريوس، Bachelor's degree in Tourism Studies

مصر

Skills

Wombat
Expert
Wombat
Expert
Small Business
Expert
Small Business
Expert
Accounting
Expert
Accounting
Expert
ACTIVE LISTENING
Intermediate
ACTIVE LISTENING
Intermediate
ADAPTABILITY
Intermediate
ADAPTABILITY
Intermediate
COLLABORATION
Intermediate
COLLABORATION
Intermediate
CUSTOMER COMMUNICATIONS MANAGEMENT
Intermediate
CUSTOMER COMMUNICATIONS MANAGEMENT
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
DETAIL ORIENTED
Intermediate
DETAIL ORIENTED
Intermediate
EMPLOYEE SATISFACTION
Intermediate
EMPLOYEE SATISFACTION
Intermediate
INTRAOCULAR PRESSURE
Intermediate
INTRAOCULAR PRESSURE
Intermediate
PROBLEM SOLVING
Intermediate
PROBLEM SOLVING
Intermediate
SALES MANAGEMENT
Intermediate
SALES MANAGEMENT
Intermediate

اللغات

الانجليزية

متوسط

العربية

اللغة الأم

التدريب و الشهادات

الشهادات
CISCO Certification
The Ministry of Communications and Information Technology
Mar 2026