Branch Supervisor
WIEELZ
Total des années d'expérience :6 years, 0 Mois
• Implemented efficient workflow processes, resulting in a increase in daily service throughput and a reduction in turnaround times.
• Ensured quality control by conducting regular inspections and quality checks on completed work, maintaining a decrease in rework.
• Managed inventory, parts ordering, and supplies, optimizing stock levels to reduce costs while ensuring prompt availability.
• Developed and delivered training programs to enhance the skills and knowledge of team members, leading to improved performance and customer satisfaction.
• Collaborated with the management team to set and achieve key performance indicators, meeting or exceeding targets for productivity, revenue, and customer satisfaction.
• Played a crucial role in implementing safety protocols, resulting in a reduction in workplace accidents.
• Handled employee scheduling, performance evaluations, and resolved personnel issues to maintain a cohesive and productive team.
• Acted as the primary point of contact for customers, providing exceptional customer service and ensuring their automotive service needs were met.
• Scheduled appointments, assessed vehicle issues, and communicated repair options and costs to customers.
• Collaborated with the service department and technicians to prioritize and manage vehicle repairs and maintenance.
• Achieved a 125 % increase in customer satisfaction ratings by addressing concerns and providing clear and detailed information on service recommendations.
• Consistently met or exceeded monthly sales targets by promoting additional services, such as maintenance packages and accessories.
• Maintained accurate records of customer interactions, service histories, and invoices.
• Resolved customer complaints and issues promptly and professionally, ensuring high levels of customer retention.
• Be a product expert on Toyota, Nissan vehicles and technologies, and stay up to date with the latest developments and trends.
• Understand the needs and preferences of each customer, and provide a. personalized solution that meets their requirements.
• Guide customers through the sales process, including financing options, trade-ins and delivery timelines.
• Be a trusted advisor to customers, answering any questions they may have and addressing any concerns or objections they may raise.
• Provide an exceptional customer experience that exceeds their expectations, building a long-term relationship with them.
• exceed sales targets and performance metrics.