Amro Harbi

• Delivered comprehensive theoretical and practical training on network and server systems (Linux & Windows Server) to enhance trainee employability.
• Conducted intensive hands-on training in dedicated labs, ensuring trainees gained real-world experience.
• Developed and delivered structured training sessions, integrating both theory and practice to maximize learning outcomes.
• Administered assessments to evaluate trainees' proficiency in key network systems, including Linux and Windows Server.
• Acted as a project consultant, successfully expanding morning and evening programs in colleges, enhancing educational offerings.
• Fostered a collaborative learning environment, promoting teamwork and communication skills among trainees.
• Leveraged industry best practices to prepare trainees for various roles, including network engineer and IT manager.

• Spearheaded the configuration and mapping of complex network systems to enhance operational efficiency.
• Developed and implemented comprehensive policies and procedures for network administration and disaster recovery.
• Ensured seamless network operations aligned with organizational objectives through proactive configurations.
• Monitored network performance metrics, identifying and resolving issues to maintain optimal functionality.
• Oversaw the installation, configuration, and maintenance of software and peripheral devices, ensuring reliability and security.
• Conducted training sessions to empower team members on best practices in network usage and administration.
• Collaborated with cross-functional teams to support infrastructure projects, enhancing overall service delivery.

• Led and managed a high-performing client service team in water and wastewater treatment services.
• Developed and implemented strategic policies to align with corporate vision and objectives.
• Oversaw account and project management, ensuring exceptional service quality and operational efficiency.
• Fostered effective communication and coordination among stakeholders, including senior management, clients, vendors, and cross-functional teams.
• Monitored performance metrics and client/employee satisfaction to drive continuous improvement.
• Utilized data-driven insights to enhance service delivery and stakeholder engagement.
• Championed initiatives that resulted in improved project outcomes and client retention.

• Established and optimized technology systems to enhance business operations and ensure seamless computer and software network functionality.
• Managed and resolved complex hardware issues, significantly reducing downtime and improving overall system reliability.
• Implemented regular system software updates, ensuring compliance with industry standards and enhancing security protocols.
• Monitored and analyzed network data and communications, leading to improved performance metrics and informed decision-making.
• Collaborated with cross-functional teams to align IT strategies with business objectives, driving efficiency and innovation.
• Developed and maintained documentation for network infrastructure, facilitating knowledge transfer and operational continuity.