Account Manager
PHILIP MORRIS
Total years of experience :13 years, 2 Months
1. Identify opportunities to expand business within existing accounts through up selling and cross-selling initiatives ( IQOS device ), Collaborate with the sales team to develop proposals, deliver presentations, negotiate contracts, and close deals to achieve revenue goals. 2. Serve as the primary point of contact for assigned clients, building trust and rapport to ensure long-term partnerships. Understand their business objectives, anticipate needs, and provide proactive solutions to drive customer success. 3. Conducting after sales calls to check customer satisfaction and resolving any issues related to Team or IQOS device 4. Utilize CRM systems and other tools to track account activities, monitor key performance indicators, and generate reports on account performance. Analyze data to identify trends, patterns, and areas for improvement, providing insights to guide decision-making processes. 5. Gave the proper training to newcomers.
1.Handled and resolved customers' complaints. 2.Set the attendance schedule for all staff and manager. 3.Was responsible for any stationary order in the store. 4. Conducted meetings for all staff to orient them about new product knowledge. 5.Prepared new offers and educated them to customers. 6.Collected and studied all the knowledge about the company products and cascaded them to my team member in mails and sessions . 7.Sold all the company's products through the store. 8.Communicated with all the company Departments to educate them about customer's problems and inquiries. 9.Handled store inventory and all in & out items. 10. Handled store cash issues.
1. Accept cash or money orders deposited by customers, credit customers' accounts and issue receipts and statements 2.pay money to or credit accounts for customers according to advice slips, cheques or other banking documents, and debit appropriate accounts . 3. provide change and cash cheques 4.answer customer Inquirers . 5.identify customer needs and refer customers to appropriate banking services and specialists 6. open and close accounts . 7.conduct foreign currency transactions for overseas travelers