abdalla ahmed

• Provided first- and second-level IT support for systems, users, and applications.
• Delivered first- and second-level IT support for systems, users, and applications, ensuring
high service availability and user satisfaction.
• Administered and maintained Windows Server environments and Active Directory, including
user provisioning, Group Policy management, and access control, improving security and user
management efficiency.
• Diagnosed and resolved hardware, software, and network issues, reducing downtime and
improving overall system performance
• Supported Linux-based systems and assisted in maintaining service availability.
• Participated in deployment, configuration, and troubleshooting of web applications.
• Collaborated with technical teams using Git-based workflows to resolve incidents efficiently.
• Assisted in system monitoring and basic infrastructure maintenance.

حلول أعطال الشبكة والأجهزة الالكترونية

• Assisted in IT maintenance and networking operations across all departments.
• Supported system updates, troubleshooting, and user support processes.
• Gained practical experience in government IT systems and infrastructure.
• Supported the administration of Windows Server and Active Directory environments,
assisting in user provisioning, Group Policy implementation, and access control while
developing practical system administration skills.