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Seda Mkrtchan, Villa Host

Seda Mkrtchan

Villa Host·Anantara Dhigu Maldives Resort

Belarus

Diploma, Hospitality

Work experience

Total years of experience: 8 years, 2 months

Villa Host

April 2023 - April 2025

Anantara Dhigu Maldives Resort

Male, Maldives

April 2023 - April 2025

Company industry:
Hospitality & Accomodation
Job role:
Hospitality and Tourism

Guest relations specialist

August 2022 - November 2022

Barcelo Tiran Sharm

Sharm el Sheikh, Egypt

August 2022 - November 2022

Respond to any questions, needs and desires of guests, and follow up with guests to ensure their requests have been met to their satisfaction
Actively listen and resolve guests’ complaints
Oversee and coordinate all arrivals and departures of special guests (VIPs)
Coordinate and manage communication between guests and staff
Produce daily reports
Analyzing customer feedback
Manage the messages and emails for the guests.
Manage special requests for customers including restaurant reservations, limousine services and car rentals
Room inspection before arrival of the VIP guests.
Company industry:
Hospitality & Accomodation
Job role:
Hospitality and Tourism

Guest Relations Agent

May 2021 - May 2022

Sultan Gardens Resort

Sharm el Sheikh, Egypt

May 2021 - May 2022

Respond to any questions, needs and desires of guests, and follow up with guests to ensure their requests have been met to their satisfaction
Actively listen and resolve guests’ complaints
Oversee and coordinate all arrivals and departures of special guests (VIPs)
Coordinate and manage communication between guests and staff
Produce daily reports
Analyzing customer feedback
Manage the messages and emails for the guests.
Manage special requests for customers including restaurant reservations, limousine services and car rentals

Room inspection before arrival of the VIP guests.
Company industry:
Hospitality & Accomodation
Job role:
Hospitality and Tourism

Animation

February 2017 - June 2021

Coral sea waterworld

Sharm el Sheikh, Egypt

February 2017 - June 2021

Welcome guests
constant contact with guests
participation in the evening shows of the hotel
creating a festive atmosphere
thematic and educational games
sports and recreational activities: yoga, Darts, water aerobics, water Polo, physical
gymnastics.
Company industry:
Hospitality & Accomodation
Job role:
Hospitality and Tourism

Front office agent

November 2019 - September 2020

Moscow points Red October

Moscow, Russian Federation

November 2019 - September 2020

Ensuring control over the timely preparation of rooms for the reception of guests,
cleanliness in the hotel.
Efficient and cultural guest service, check in and check out.
Registration of necessary documents.
Taking measures to resolve conflict situations
Company industry:
Hospitality & Accomodation
Job role:
Hospitality and Tourism

Front Office Agent

July 2018 - September 2019

Hotel Ecotel

Moscow, Russian Federation

July 2018 - September 2019

Ensuring control over the timely preparation of rooms for the reception of guests,
cleanliness in the hotel.
Efficient and cultural guest service, check in and check out.
Registration of necessary documents.
Taking measures to resolve conflict situations
Company industry:
Hospitality & Accomodation
Job role:
Hospitality and Tourism

Agent of transportation desk

July 2017 - March 2018

holiday inn lesnaya

Russian Federation

July 2017 - March 2018

Reception and registration of orders for transport services.
Settlement with clients (cash, non-cash payments)
Advising clients on any issues that arise
Company industry:
Hospitality & Accomodation
Job role:
Hospitality and Tourism

Sales Consultant

September 2013 - January 2014

Svyaznoy

Brest, Belarus

September 2013 - January 2014

Company industry:
Retail & Wholesale
Job role:
Sales

Education

THE PINSK COLLEGEOF THE EDUCATIONAL INSTITUTION "BREST STATE A.S. PUSHKIN UNIVERSITY"

January 2021

January 2021

Diploma, Hospitality

Belarus

Brest State University Named After A.s. Pushkin

February 2017

February 2017

Bachelor's degree, Tourism and Hospitality Management

Belarus

GPA (rating): Very good

GPA (rating): Very good

Skills

Problem Solving
Expert
Problem Solving
Expert
Front Office
Expert
Front Office
Expert
reception
Expert
reception
Expert
Guest Service
Expert
Guest Service
Expert
Guest Relations
Expert
Guest Relations
Expert
problem solving
Expert
problem solving
Expert
opera
Intermediate
opera
Intermediate
office operations
Expert
office operations
Expert
teamwork
Expert
teamwork
Expert

Social profiles

Personal Website
Personal Website

URL removed due to policy violation. Please contact support for further information.

Languages

English
Expert
Russian
Native Speaker
Italian
Beginner

Training and Certifications

Certifications
Guest relation officer
May 2022

Hobbies

  • books
  • workout