Seda Mkrtchan

Respond to any questions, needs and desires of guests, and follow up with guests to ensure their requests have been met to their satisfaction
Actively listen and resolve guests’ complaints
Oversee and coordinate all arrivals and departures of special guests (VIPs)
Coordinate and manage communication between guests and staff
Produce daily reports
Analyzing customer feedback
Manage the messages and emails for the guests.
Manage special requests for customers including restaurant reservations, limousine services and car rentals
Room inspection before arrival of the VIP guests.

Respond to any questions, needs and desires of guests, and follow up with guests to ensure their requests have been met to their satisfaction
Actively listen and resolve guests’ complaints
Oversee and coordinate all arrivals and departures of special guests (VIPs)
Coordinate and manage communication between guests and staff
Produce daily reports
Analyzing customer feedback
Manage the messages and emails for the guests.
Manage special requests for customers including restaurant reservations, limousine services and car rentals

Room inspection before arrival of the VIP guests.

Welcome guests
constant contact with guests
participation in the evening shows of the hotel
creating a festive atmosphere
thematic and educational games
sports and recreational activities: yoga, Darts, water aerobics, water Polo, physical
gymnastics.

Ensuring control over the timely preparation of rooms for the reception of guests,
cleanliness in the hotel.
Efficient and cultural guest service, check in and check out.
Registration of necessary documents.
Taking measures to resolve conflict situations

Ensuring control over the timely preparation of rooms for the reception of guests,
cleanliness in the hotel.
Efficient and cultural guest service, check in and check out.
Registration of necessary documents.
Taking measures to resolve conflict situations

Reception and registration of orders for transport services.
Settlement with clients (cash, non-cash payments)
Advising clients on any issues that arise