Mohammed Al Nahdi

• Followed up on technical issues in MENA, Oracle, and Microsoft systems, providing timely resolutions to ensure smooth operations.
• Installed and configured new hardware, ensuring all systems and devices were properly integrated and operational.
• Created email accounts for new employees and managed permissions within the Oracle system to maintain security and access control.
• Developed and maintained the companys network infrastructure, handled domain registration and DNS records, and implemented cybersecurity measures to protect against threats.
• Set up servers, integrated Warehouse Management System (WMS) with applications and devices, and ensured seamless communication between systems.
• Provided technical support to users, addressing and resolving their IT-related issues promptly.

• Diagnosed and resolved hardware faults, ensuring optimal performance of client devices.
• Installed and configured network systems for clients, providing tailored solutions to meet their connectivity needs.
• Set up and configured customer routers, ensuring secure and efficient network access.
• Repaired cell phones and laptops for customers, restoring functionality and extending device lifespans.

• Assisted sales coordinators and service receptionists in maintaining and continuing process workflows within the systems.
• Generated and prepared detailed reports to facilitate system operations and provide insights for decision-making.
• Identified and resolved data errors, ensuring the accuracy and integrity of system information.