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Marwan Bouaicha , Operations Coordinator

Marwan Bouaicha

Operations Coordinator·Q Moments DMC,

Qatar

Higher diploma, Administration And Commerce

Work experience

Total years of experience: 7 years, 6 months

Operations Coordinator

January 2024 - Present

Q Moments DMC,

Doha, Qatar

January 2024 - Present

• Coordinate daily travel operations, ensuring smooth execution of group itineraries and event
programs.
• Liaise with hotels, transport providers, and activity suppliers to confirm bookings and schedules.
• Manage on-ground logistics for corporate and leisure groups, ensuring timely service delivery.
• Oversee airport meet-and-greet services, transfers, and excursion arrangements.
• Handle last-minute changes and resolve operational challenges efficiently to ensure client satisfaction.
• Monitor budget adherence and cost optimization for group activities, transportation, and
accommodation arrangements.
• Develop and implement standard operating procedures to improve operational efficiency and service
quality.
• Lead and mentor operations staff during large-scale events, ensuring team performance aligns with
client expectations.

Company industry:
Tourism, Museum, & Cultural
Job role:
Administration

assistant management

February 2022 - March 2024

meta press

Doha, Qatar

February 2022 - March 2024

Company industry:
Advertising
Job role:
Management

Supervisor

January 2022 - January 2024

City Sports,

Doha, Qatar

January 2022 - January 2024

• Supervised daily operations, ensuring merchandise availability and store readiness.
• Delivered high-quality customer service and handled escalations effectively.
• Trained and guided staff to meet operational and sales performance targets.

Company industry:
Sales Outsourcing
Job role:
Engineering

sales and service executive

March 2021 - January 2022

English home

Doha, Qatar

March 2021 - January 2022

Company industry:
Other Business Support Services
Job role:
Sales

Assistant Manager

January 2020 - January 2022

Meta Press (Advertising & Publishing),

Doha, Qatar

January 2020 - January 2022

• Managed end-to-end advertising and publishing operations, ensuring timely project delivery and
alignment with client requirements.
• Coordinated with clients, creative teams and vendors to execute integrated print and digital campaigns.
• Handled client servicing, including proposals, pricing, negotiations and relationship management.
• Supervised content creation, design approvals, and publication schedules to maintain quality and brand
consistency.
• Monitored budgets, optimized costs and supported business growth through new client acquisition and
upselling.

Company industry:
Advertising
Job role:
Accounting and Auditing

admin supervisor

April 2020 - January 2021

city sport

Doha, Qatar

April 2020 - January 2021

Company industry:
Sales Outsourcing
Job role:
Sales

VIP Client Coordinator

January 2018 - January 2019

Morocco Discovery Travel,

Agadir, Morocco

January 2018 - January 2019

• Managed travel arrangements for VIP clients, ensuring highly personalized and seamless luxury
experiences.
• Designed bespoke itineraries across Morocco, incorporating premium accommodations, private
transfers and exclusive activities.
• Coordinated with high-end hotels, guides and transport providers to maintain exceptional service
standards.
• Provided dedicated on-ground support, handling special requests and resolving issues promptly to
ensure client satisfaction.
• Built strong client relationships while maintaining discretion, attention to detail and a high level of
professionalism.

Company industry:
Tourism, Museum, & Cultural
Job role:
Customer Service and Call Center

Education

Omar Al Farooq

June 2016

June 2016

Higher diploma, Administration And Commerce

Morocco

Université Ibn Zohr

January 2016

January 2016

Diploma, Administration And Business Administration

Morocco

Skills

Customer Service Skills
Expert
Customer Service Skills
Expert
Marketing
Expert
Marketing
Expert
Inventory
Expert
Inventory
Expert
Sales
Expert
Sales
Expert
BUDGET DEVELOPMENT
Intermediate
BUDGET DEVELOPMENT
Intermediate
COMPOSURE
Intermediate
COMPOSURE
Intermediate
COST MANAGEMENT
Intermediate
COST MANAGEMENT
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
EVENT PLANNING
Intermediate
EVENT PLANNING
Intermediate
LOGISTICS
Intermediate
LOGISTICS
Intermediate
OPERATIONAL EXCELLENCE
Intermediate
OPERATIONAL EXCELLENCE
Intermediate
OPERATIONS
Intermediate
OPERATIONS
Intermediate
PROCEDURE DEVELOPMENT
Intermediate
PROCEDURE DEVELOPMENT
Intermediate
RETAIL EXPERIENCE
Intermediate
RETAIL EXPERIENCE
Intermediate

Languages

Arabic
Native Speaker
English
Intermediate
French
Intermediate
Spanish
Intermediate