Marwan Bouaicha

• Coordinate daily travel operations, ensuring smooth execution of group itineraries and event
programs.
• Liaise with hotels, transport providers, and activity suppliers to confirm bookings and schedules.
• Manage on-ground logistics for corporate and leisure groups, ensuring timely service delivery.
• Oversee airport meet-and-greet services, transfers, and excursion arrangements.
• Handle last-minute changes and resolve operational challenges efficiently to ensure client satisfaction.
• Monitor budget adherence and cost optimization for group activities, transportation, and
accommodation arrangements.
• Develop and implement standard operating procedures to improve operational efficiency and service
quality.
• Lead and mentor operations staff during large-scale events, ensuring team performance aligns with
client expectations.

• Supervised daily operations, ensuring merchandise availability and store readiness.
• Delivered high-quality customer service and handled escalations effectively.
• Trained and guided staff to meet operational and sales performance targets.

• Managed end-to-end advertising and publishing operations, ensuring timely project delivery and
alignment with client requirements.
• Coordinated with clients, creative teams and vendors to execute integrated print and digital campaigns.
• Handled client servicing, including proposals, pricing, negotiations and relationship management.
• Supervised content creation, design approvals, and publication schedules to maintain quality and brand
consistency.
• Monitored budgets, optimized costs and supported business growth through new client acquisition and
upselling.

• Managed travel arrangements for VIP clients, ensuring highly personalized and seamless luxury
experiences.
• Designed bespoke itineraries across Morocco, incorporating premium accommodations, private
transfers and exclusive activities.
• Coordinated with high-end hotels, guides and transport providers to maintain exceptional service
standards.
• Provided dedicated on-ground support, handling special requests and resolving issues promptly to
ensure client satisfaction.
• Built strong client relationships while maintaining discretion, attention to detail and a high level of
professionalism.