Talent Acquisition Analyst
Arthur Lawrence
Total years of experience :11 years, 5 Months
- Fulfilled timely requirement by providing excellent number of candidates to big clients like ExxonMobil, JPMC, KPMG, and Deloitte.
- Supported recruitment team in the implementation of recruitment objectives and policies.
- Received all the job applications, sort and classify based on each profession and store in database for retrieval as and when required.
- Specific recruitment processing tasks include: short listing candidate Resumes against job descriptions.
- Updated vacancy and applicant status within the recruitment procedure, organizing interviews and producing interview schedules, liaising with applicants to provide updates on their progress etc.
- Proactively planned and managed recruitment for all positions; including managing attraction campaigns and candidate sourcing, short listing candidates, skills & personality testing, behavioral interview assessment with line manager and offer negotiation.
- Promoted best recruitment practice, share ideas and information to ensure consistency through a value added services.
- Managed vacancy and candidate records on software and, ensuring that all data and information is accurate and up to date.
- Utilized online recruitment services to attract and source applicants to generate monthly section reports.
Met the bench mark of 95% sales installed percentage.
•Responsible for making monthly Performance Report of each member of the team.
•Coached team when ever needed regarding handling the aggressive customers.
•Provided excellent customer service after sales.
•Helped the Team Lead accomplishing her task timely.
•Maintained teams monthly work schedule.
•Saved the refunds and converted dead leads into active one’s
•Built long term relation with the customers.
•Resolved timely queries of international customers regarding their accounts and bill queries.
•Handled 100+ inbound calls each night and entertained each one of it smartly.
Achievements:
•7 months consecutive Star Performer.
Client: Quick Start - 360 training Project
•Worked into B2B market to sell IT courses.
•Generated sales among client accounts, including upsetting and cross-selling.
•Operated as the point of contact for assigned customers.
•Developed and maintained long-term relationships with multiple accounts.
•Responsible for changing dead leads into active.
•Responsible for selling IT courses to US customers.
-Catered entire Middle East Customers.
•Provided telephonic, e-email, and chat support to multiple customers all together.
•Provided customer support to a team of 35 people.
•Handled each team member multiple accounts timely.
•Took care of entire team’s shipment, accounts handling, and customer handling.
•Handled multiple cross-cultural customers and kept a track of all converted leads by the project.
•Ensured attainment of daily and monthly reports/logs.
•Delivered results by coordinating with the customers whilst ensuring all commitments are fulfilled.
•Ensured compliance to customer support relationship management.
Handling inbound calls as per pre-defined quality parameters.
•Providing solutions to the US based clients for their vehicles.
•Ensure compliance to customer support relationship management.
•Completing offers for the clients as per pre-defined procedures.
•Ensuring real-time learning and delivering process.
Achievements:
•Selected in the list of Elite Group - Based on 6 months Performance.
(SAPS
•Managed incoming calls and customer service inquiries.
•Identified and assessing customers’ needs to achieve satisfaction.
•Followed communication procedures, guidelines and policies.
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